Reviews and long description not displaying

  • Resolved agizzie

    (@agizzie)


    3 years, 6 months ago

    Hi,

    I am using the latest Woocommerce, Storefront theme & WordPress. My site is very basic and clean yet I can not work this issue out.

    The issue:

    – Product reviews and product long descriptions are not showing on the product pages once the reviews or decription tabs have been clicked. Nor is the ability to leave a review possible.
    Both tabs are visible.

    – Also if I enter the URL into a different browser tab the page doesn’t show the review or description either eg
    https://mystore.com/cat/productname/#tab-review
    https://mystore.com/cat/productname/#tab-description

    I am using a Storefront child but have tried using just the Storefront theme and the same issue. I tried another theme like, Twenty – Twenty and the reviews and long description ARE displayed and the ability to leave a review.

    As you can tell I have checked the ‘enable review’ boxes on Woocommerce general settings and on individual product settings and in the WordPress discussion settings because, they work on Twenty Twenty theme. So, why don’t they show / ability to add on the standard recommended Storefront theme?

    Here is a link to a product I added a review to via the admin dash
    https://awesomejacks.com/shop/cookies/appleandraisincookie/

    I’m thinking it could be a css or Ajax issue – then why aren’t they displayed when the URL is enter into a seperate tab?

    Any suggestions would be great, thanks.

    A

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  • Thread Starter agizzie

    (@agizzie)

    EDIT – I found the probelm.

    It was a css clash as suspected. I had a ‘panel’ class in my child theme which I was using on a different page and it was clashing with the ‘panel’ class in woocommerce. I renamed the one in my child theme and the reviews and long description are no working.

    Thanks to anyone who had a look anyway!

    Regards,

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Hi @agizzie ??

    I’m glad to hear that you were able to figure it out! If you have any further questions, you can start a new thread.

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)
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