Woocommerece Analytics not displaying data

Side note to @joaquinreyes ,

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Hi @joaquinreyes,

Let’s see if there is an error on the WooCommerce Logs. Kindly provide us the following:

• System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.
• Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

Please use a tool like Pastebin or Gist to share your data as advised by the Moderator.

Thanks!

1. Here is teh system status:https://gist.github.com/joaquinreyes/31a083b84a1d7f8c0272d8bbc53de1f8

2. logs: I dont see any log related to this

• This reply was modified 3 years, 6 months ago by joaquinreyes.
• This reply was modified 3 years, 6 months ago by joaquinreyes.
• This reply was modified 3 years, 6 months ago by joaquinreyes.

Hi @joaquinreyes

Thanks for sharing the system status.

I saw your PHP time limit is set to 0, could you please increase it?

Secondly, after completing the above, please do a conflict test as I can’t replicate this on my test site.
?
The best way to determine if this is really a conflict is to:

• Temporarily switch your theme to Storefront, and see if that resolves the issue, otherwise move to the next steps
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.`

I hope that helps!

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

So i found that the error was in the Wp Cron. Actually analytics imports via cron the woocomerce orders to display them in the dashboard.

The particular cron task that is in charge of that is the action_scheduler_run_queue.

I have been able to make it run manually but not been able to fix it yet.

Any insights on how to fix this?

• This reply was modified 3 years, 6 months ago by joaquinreyes.

Hi there,

Thanks for getting back.

If I understand correctly, you are able to manually run cron jobs but not automatically, is that correct? I’d advise getting access to the server logs and checking if there are any errors in there related to wp-cron.php.

Also, some servers disable the functionality that enables WordPress Cron to work properly, so I’d suggest reaching out to your web host’s support team to ask if there are any cron issues with your server.

Thanks.