local Restore: 500 Internal Server Error

Hi,

I had the following issue using XCloner.
I wanted to restore a local backup. Already in the 1st step, when the files are restored, I got the message: “500 Internal Server Error”.
After that the website was no longer accessible, the only thing I received was a “critical error” message. It was already quite late and it was a bigger customer’s website – so it was no fun!
Finally I manged to upload the tar-file, the xcloner_restore.php and vendor.phar via ftp and run the restore successfully from a remote site.

I understand that it is quite hard for you to give the reasons for the failing local backup with this information. But maybe you can give some advice where to investigate further. Finally – a non reliable backup-tool is maybe worse than no backup tool. Hence, I would like to understand what’s going on.

Here are my questions:
– What is the difference between a local restore and a remote restore, where all files are already on the target site?
If I understand it correctly, in my case, where I uploaded everything manually to the target site, the remote or source site only acts as kind of a remote control. Still everything happens on the target site (unpacking, copy to the related folders). So if there is a limitation, e.g. in max execution time on the target site server, it should have an impact independent if I do a local or a remote restore.
So what could be a reason that a local restore fails while a remote restore succeeds?
– What can I ask the hoster (currently I try to get access to the hoster)? What limitations can make XCloner to fail in the described way?

Here is what XCloner itself has detected:
– PHP 7.4.22
– PHP max_execution_time : 3600
– PHP memory_limit : 512M
– Reading Time 1MB Block : 0.0016670227050781
– Writing Time 1MB Block : 0.014794826507568
The backup-tar-file is about 930 MB in size.

Thank you for your support.

BR Christian