Facebook set up but Plugin showing “get started”

Tried the set up again all works until it tries to redirect me back to my website. It then says critical error on website.

The website isn’t down but it definitely cannot access the page that it is trying to redirect me too.

Any ideas?

Thanks.

Update I managed to get it connected, I didn’t want to allow Automatic Advanced Matching but it wouldn’t link correctly without allowing this. Why are their options given like this if things won’t work unless they are allowed?

My next problem, which I don’t know if it is your plugin of facebook itself but when I go to my facebook shop and click view on website it redirects and show a critical error on my website. Would it need time to pull the data over correctly? Thanks.

Hey there @kds26, thanks for reaching out with details on the issue we see on your site.

Before we are able to investigate further, kindly share with us your System Status Report (SSR). You can do this by going to WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

This will help us diagnose your site better. Also, can you please send us more information on the error such as a screenshot. I recommend?https://snipboard.io?for easily sharing screenshots – please follow the instructions on the page, then paste the URL in your reply. It works with Chrome, Firefox and Edge.

Also, can you send us a direct link to the page on your site where you are seeing the Automatic Advanced Matching settings?

Please let us know so we can help you out further, thanks!

Hi @orhanf

The Advanced Matching settings are when connecting to Facebook as per https://docs.woocommerce.com/document/facebook-for-woocommerce/#prettyPhoto/6/

I’ll check back in with you tomorrow with the other items. Thanks for your reply.

Thanks for sharing the screenshot, so that’s an option during the Facebook for WooCommerce onboarding setup process.

I don’t have any widespread report that allowing / checking that option will throw an error. So that’s strange and possibly specific to your account only.

Is now the plugin connected when you go to Marketing > Facebook?

I’ll check back in with you tomorrow with the other items.

That would do! We look forward to get the other items as requested before.

If you have any other questions, do not hesitate to let us know!

Hi @solstudioim

Is now the plugin connected when you go to Marketing > Facebook?

Yes, it is connected now but I had to have the Automatic Advanced Matching turned on.

I’m still having trouble with the links from the facebook when clicking on the facebook shop product then view on website, it shows a critical error on my website. Here is an example of one now working https://www.facebook.com/commerce/products/battery-connection-clip-pair/4325102820922200/?ref=mini_shop_storefront&referral_code=mini_shop_page_card_cta

I haven’t had time to check a lot of them but it is definitely not all products that are having the problem and after a couple of click some of the ones not working, work. So I am really unsure of what is causing it.

Here is the other information you asked for:

### WordPress Environment ###

WordPress address (URL): https://solarcampingaustralia.com.au
Site address (URL): https://solarcampingaustralia.com.au
WC Version: 5.5.2
REST API Version: ? 5.5.2
WC Blocks Version: ? 5.3.3
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.4.4
Log Directory Writable: ?
WP Version: 5.8
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_AU
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.29
PHP Post Max Size: 260 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.78.0
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 5.7.35
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.5.2
WC Database Prefix: wp_
Total Database Size: 126.17MB
Database Data Size: 109.15MB
Database Index Size: 17.02MB
wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.17MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 1.52MB + Index: 0.86MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 3.02MB + Index: 1.50MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 1.52MB + Index: 0.64MB + Engine InnoDB
wp_bpspro_db_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bpspro_login_security: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bpspro_mscan: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bpspro_seclog_ignore: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cleantalk_ac_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cleantalk_sessions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cleantalk_sfw: Data: 0.27MB + Index: 0.14MB + Engine InnoDB
wp_cleantalk_sfw_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cleantalk_sfw_temp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_cleantalk_spamscan_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cleantalk_ua_bl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 1.52MB + Index: 0.45MB + Engine InnoDB
wp_duplicator_pro_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_duplicator_pro_packages: Data: 0.14MB + Index: 0.02MB + Engine InnoDB
wp_eum_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_followup_coupons: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_followup_coupon_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_followup_customers: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wp_followup_customer_carts: Data: 1.52MB + Index: 0.06MB + Engine InnoDB
wp_followup_customer_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_followup_customer_orders: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_followup_email_excludes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_followup_email_logs: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
wp_followup_email_orders: Data: 1.52MB + Index: 0.31MB + Engine InnoDB
wp_followup_email_tracking: Data: 0.06MB + Index: 0.08MB + Engine InnoDB
wp_followup_followup_history: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_followup_order_categories: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wp_followup_order_items: Data: 0.08MB + Index: 0.14MB + Engine InnoDB
wp_followup_subscribers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_followup_subscribers_to_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_followup_subscriber_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gf_entry: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_gf_entry_meta: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
wp_gf_entry_notes: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gf_form_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gf_form_view: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
wp_gf_rest_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
wp_gla_merchant_issues: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_groups_capability: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
wp_groups_group: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_groups_group_capability: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_groups_user_capability: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_groups_user_group: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_imagify_files: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_imagify_folders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 41.50MB + Index: 0.38MB + Engine InnoDB
wp_postmeta: Data: 30.56MB + Index: 6.03MB + Engine InnoDB
wp_posts: Data: 2.52MB + Index: 0.44MB + Engine InnoDB
wp_po_plugins: Data: 1.41MB + Index: 0.12MB + Engine MyISAM
wp_redirection_404: Data: 8.02MB + Index: 1.19MB + Engine InnoDB
wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_redirection_items: Data: 0.31MB + Index: 0.27MB + Engine InnoDB
wp_redirection_logs: Data: 3.52MB + Index: 0.36MB + Engine InnoDB
wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders_bkp: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides: Data: 0.17MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides_bkp: Data: 0.17MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.13MB + Index: 0.13MB + Engine InnoDB
wp_term_relationships: Data: 0.14MB + Index: 0.09MB + Engine InnoDB
wp_term_taxonomy: Data: 0.14MB + Index: 0.16MB + Engine InnoDB
wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_usermeta: Data: 1.52MB + Index: 0.41MB + Engine InnoDB
wp_users: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_vtprd_purchase_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_vtprd_purchase_log_product: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_vtprd_purchase_log_product_rule: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_vtprd_transient_cart_data: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcsc_error_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcsc_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_wc_cvo_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.16MB + Index: 0.19MB + Engine InnoDB
wp_wc_order_stats: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.09MB + Index: 0.13MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_pickup_locations_geodata: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_shipping_table_rates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woodmart_wishlists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woodmart_wishlist_products: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpml_mails: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wrd_discounts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wrd_sent_coupons: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yith_ywrac_email_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 1.75MB + Index: 0.24MB + Engine MyISAM
wp_yoast_indexable_hierarchy: Data: 0.03MB + Index: 0.07MB + Engine MyISAM
wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_yoast_primary_term: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_yoast_prominent_words: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.19MB + Index: 0.11MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wp__wsd_plugin_alerts: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp__wsd_plugin_live_traffic: Data: 1.11MB + Index: 0.07MB + Engine MyISAM
wp__wsd_plugin_scan: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp__wsd_plugin_scans: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

anr-post: 1
attachment: 1328
cms_block: 39
custom-css-js: 1
cwginstocknotifier: 4
elementor_library: 1
follow_up_email: 1
gg_galleries: 7
mc4wp-form: 1
nav_menu_item: 71
oembed_cache: 9
page: 28
plugin_filter: 1
portfolio: 9
post: 8
product: 236
product_variation: 294
revision: 2
shop_coupon: 19
shop_order: 497
shop_order_refund: 2
vtprd-rule: 1
wc_order_status: 7
wc_pickup_location: 1
wc_product_tab: 81
wcssc-cart: 1
woo_discount: 2
woo_discount_cart: 1
woocustomemails: 39
woodmart_sidebar: 1
woodmart_slide: 3
ywdpd_discount: 2
ywrac_cart: 2
ywrac_email: 4

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (60) ###

Gravity Forms: by Gravity Forms – 2.5.8.2
Extension Works Framework: by Extension Works – 2.1.16
WooCommerce FastWay(AU): by Extension Works – 1.8
AddressFinder: by Abletech – 1.4.6
Advanced noCaptcha & invisible Captcha: by Shamim Hasan – 6.1.5
Afterpay Gateway for WooCommerce: by Afterpay – 3.2.2
Age Gate: by Phil Baker – 2.17.0
Akismet Anti-Spam: by Automattic – 4.1.11
Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: by codewoogeek – 2.3.2
BulletProof Security: by AITpro Website Security – 5.1
Anti-Spam by CleanTalk: by СleanTalk  – 5.160.1
Code Snippets: by Code Snippets Pro – 2.14.1
Content Control: by Code Atlantic – 1.1.8
Simple Custom CSS and JS: by SilkyPress.com – 3.37
Facebook for WooCommerce: by Facebook – 2.6.4
Global Gallery: by Luca Montanari – 7.052
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.18.0
Google Listings and Ads: by WooCommerce – 1.4.2
Health Check & Troubleshooting: by The www.ads-software.com community – 1.4.5
Injection Guard: by Fahad Mahmood – 1.2.0
WPBakery Page Builder: by Michael M - WPBakery.com – 6.7.0
Members: by MemberPress – 3.1.5
Plugin Organizer: by Jeff Sterup – 10.1.5
Post Types Order: by Nsp Code – 1.9.5.6
Really Simple SSL: by Really Simple Plugins – 5.0.10
Redirection: by John Godley – 5.1.3
Easy Updates Manager: by Easy Updates Manager Team – 9.0.9
Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.6.0
Title and Nofollow For Links: by WPKube – 1.11
UpdraftPlus - Backup/Restore: by UpdraftPlus.com
DavidAnderson – 1.16.61

WooCommerce No Freight Message: by dangoodman – 2.0.11
Woo Custom Emails Per Product: by Alex Mustin – 2.2.9
WooCommerce Chained Products: by StoreApps – 2.9.9 (update to version 2.10.0 is available)
WooCommerce Conditional Freight and Payments: by SomewhereWarm – 1.9.5
Follow-Up Emails: by WooCommerce – 4.9.5
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.2
Booster for WooCommerce: by Pluggabl LLC – 5.4.6
WooCommerce Order Status Manager: by SkyVerge – 1.13.2
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.9.3
WooCommerce Review for Discount: by WooCommerce – 1.6.21
WooCommerce Sequential Order Numbers Pro: by SkyVerge – 1.18.0
WooCommerce Shipment Tracking: by WooCommerce – 1.6.28
WooCommerce Australia Post Freight: by WooCommerce – 2.4.28
WooCommerce Tab Manager: by SkyVerge – 1.14.1
WooCommerce Wholesale Prices: by Rymera Web Co – 1.14.2
WooCommerce: by Automattic – 5.5.2 (update to version 5.6.0 is available)
Woodmart Core: by  – 1.0.29
Yoast SEO Premium: by Team Yoast – 16.9
Yoast SEO: by Team Yoast – 16.9
WP Cloudflare Super Page Cache: by Optimole – 4.5.5
WP Force SSL: by WebFactory Ltd – 1.57
WP Mail SMTP: by WPForms – 3.0.3
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.1.12

Acunetix WP Security: by Acunetix – 4.0.5
Smush: by WPMU DEV – 3.8.8
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.8.6

Yoast SEO: WooCommerce: by Team Yoast – 14.3
YITH WooCommerce Bulk Product Editing Premium: by YITH – 1.2.33
YITH WooCommerce Recover Abandoned Cart Premium: by YITH – 2.0.7
YITH WooCommerce Wishlist Premium: by YITH – 3.0.21

### Inactive Plugins (2) ###

Easy WP SMTP: by wpecommerce
alexanderfoxc – 1.4.7

Imagify: by WP Media – 1.10

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Must Use Plugins (3) ###

BPS MU Tools: by AITpro – 6.0
Health Check Troubleshooting Mode: by  – 1.7.2
Plugin Organizer MU: by Jeff Sterup – 10.1.5

### Settings ###

API Enabled: –
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: composite (composite)
external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)
woosb (woosb)
woosg (woosg)
yith_bundle (yith_bundle)
yith-composite (yith-composite)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #8 - /shop/
Cart: #9 - /cart/
Checkout: #10 - /checkout/
My account: #11 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Woodmart
Version: 6.1.4
Author URL: https://themeforest.net/user/xtemos
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: woodmart/woocommerce/archive-product.php
woodmart/woocommerce/cart/cart-item-data.php
woodmart/woocommerce/cart/cart.php
woodmart/woocommerce/cart/cross-sells.php
woodmart/woocommerce/cart/mini-cart.php
woodmart/woocommerce/checkout/form-checkout.php
woodmart/woocommerce/checkout/thankyou.php
woodmart/woocommerce/content-product-cat.php
woodmart/woocommerce/content-product.php
woodmart/woocommerce/content-single-product.php
woodmart/woocommerce/content-widget-product.php
woodmart/woocommerce/global/breadcrumb.php
woodmart/woocommerce/global/form-login.php
woodmart/woocommerce/global/quantity-input.php
woodmart/woocommerce/loop/add-to-cart.php
woodmart/woocommerce/loop/loop-end.php
woodmart/woocommerce/loop/loop-start.php
woodmart/woocommerce/loop/no-products-found.php
woodmart/woocommerce/loop/orderby.php
woodmart/woocommerce/loop/pagination.php
woodmart/woocommerce/loop/sale-flash.php
woodmart/woocommerce/myaccount/form-login.php
woodmart/woocommerce/product-searchform.php
woodmart/woocommerce/single-product/add-to-cart/grouped.php
woodmart/woocommerce/single-product/add-to-cart/variable.php
woodmart/woocommerce/single-product/meta.php
woodmart/woocommerce/single-product/product-image.php
woodmart/woocommerce/single-product/product-thumbnails.php
woodmart/woocommerce/single-product/rating.php
woodmart/woocommerce/single-product/related.php
woodmart/woocommerce/single-product/sale-flash.php
woodmart/woocommerce/single-product/tabs/tabs.php
woodmart/woocommerce/single-product/title.php
woodmart/woocommerce/single-product/up-sells.php
woodmart/woocommerce/single-product.php

### Action Scheduler ###

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### Status report information ###

Generated at: 2021-09-02 11:01:02 +10:00

I look forward to hearing back from you.

Thank you.

Hello @kds26,

Thanks for sending that over.

I tried to recreate the issue by loading more than 10 different products on your site multiple times, and I couldn’t get it to happen. Could it be fixed now? Can you please check to see if it happens to you again? Thank you.

I also noticed that WooCommerce has an update to version 5.6.0 available. Can you please update WooCommerce and see if that fixes the issue.

Kind regards,

Hi @luanluta

Thanks for checking that. It is looking like it is fixed now, I’ll let you know if I come across anymore that aren’t working but I’ve done the same thing and click on 10 or so and they are working. Looks like it might of just needed some time.

I have also updated WooCommerce now.

Thank you.

Hey @kds26,

Glad to see that worked. Yes, you’re right. Sometimes it just needs a bit of time for all the connected parts to sync up.

I’ll mark this thread as resolved now.

Feel free to reach us if you need any further help.

Kind regards.

Hi @luanluta

I was looking at my WooCommerce > Status > Logs page and found fatal-errors-2021-09-07-fbfe05ecd91f911fd5a24f2b8ce4a9c7.log

2021-09-07T00:01:28+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 31457312 bytes) in /home/website/public_html/wp-includes/wp-db.php on line 1417

I am thinking this is when someone clicks through to my website from facebook. Possibly how I was seeing the critical errors when clicking through from my shop originally.

Any suggestions. Thanks again.

Hi @kds26

`I was looking at my WooCommerce > Status > Logs page and found fatal-errors-2021-09-07-fbfe05ecd91f911fd5a24f2b8ce4a9c7.log

2021-09-07T00:01:28+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 31457312 bytes) in /home/website/public_html/wp-includes/wp-db.php on line 1417

I am thinking this is when someone clicks through to my website from facebook. Possibly how I was seeing the critical errors when clicking through from my shop originally.`

I am not sure if this is really related to Facebook for WooCommerce, because there is no mention of the plugin in the error log.

However, it appears to be memory limitation issue which can be resolved by increasing your WordPress memory.

Please increase the memory limit by accessing your WP-config.php file in your site root and add the following

define( 'WP_MEMORY_LIMIT', '512M' ); 
define( 'WP_MAX-MEMORY_LIMIT', '512M' );

I hope that helps!

If you have any other questions, do not hesitate to let us know!

Thanks @solstudioim I’ll give that a try.

Hi @solstudioim

That seems to be working.

Thanks very much for your help.

Faisal Hossain

Hey @kds26,

That seems to be working.
Thanks very much for your help.

I’m glad to hear that’s fixed the problem.

This topic’s now marked as resolved but please do open a new topic if you run into any further problems with this extension or any of our other extensions.

Kind regards,