Dashboard inaccessible but rest of site seems OK; version 2

  • I can log in to this site but after login I get this error message:
    <body id=”error-page”>
    <div class=”wp-die-message”><p>There has been a critical error on this website. Please check your site admin email inbox for instructions.</p><p>Learn more about troubleshooting WordPress.</p></div></body>

    No message ever appears in my site admin email inbox.

    If, after logging in, I switch to wp-admin/edit.php I can access the site normally, make new posts, and so on. However, I can’t get to the dashboard without getting the error message. So far I haven’t found the source of the message deep in the innards of WordPress so I don’t know what to fix.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator James Huff

    (@macmanx)

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    @jnilles Most likely a theme-plugin conflict. Try deactivating plugins and switching back to default Twenty Twenty theme. If you cannot access your dashboard, there are other ways to do it: https://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/

    Hope that helps.

    Thread Starter jnilles

    (@jnilles)

    I have deactivated or eliminated plugins and switched to a default twentyfourteen theme. No change in the results; I still can’t get to the dashboard.

    Moderator James Huff

    (@macmanx)

    Ok, try downloading WordPress again, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), and delete then replace your copies of everything on the server except the wp-config.php file and the /wp-content/ directory with fresh copies from the download. This will effectively replace all of your core files without damaging your content and settings.

    Some uploaders tend to be unreliable when overwriting files, so don’t forget to delete the original files before replacing them.

Viewing 4 replies - 1 through 4 (of 4 total)
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