Payment Failed + Error: stdClass Object

  • Resolved pihasurfer

    (@pihasurfer)


    3 years, 6 months ago

    Hi there,

    We are getting a lot of failed payment orders on our website and have no idea why they keep occurring. We are also getting successful orders, which is why we reaching out to you.

    Looking at Woocommerce > Status > Logs. There are 2 entries in the log for each failed order.

    2021-09-03T10:21:41+00:00 DEBUG 
====Stripe Version: 5.4.1====
====Start Log====
customers request: Array
(
    [email] => [email protected]
    [description] => Name: xxx xxx, Guest
    [name] => xxx xxx
    [metadata] => Array
        (
        )

    [preferred_locales] => Array
        (
            [0] => en-US
        )

)
====End Log====
    2021-09-03T10:21:42+00:00 DEBUG 
====Stripe Version: 5.4.1====
====Start Log====
Error: stdClass Object
(
    [token_id] => 
    [customer] => cus_xxx
    [source] => 
    [source_object] => 
)
====End Log====

    Looking at Stripe Dashboard > Developers > Logs. There are no errors logged for the transaction. Just as you see below:

    200 OK POST v1/customers

    We are using the latest version of the API 2020-08-27. I’ve tested using real credit card data and real products with no problems. The checkout form appears to be displaying without any issues on other browsers on PC, Mac, and Android etc.

    We really need some help. Thanks in advance

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Sol J. a11n

    (@solstudioim)

    Hi @pihasurfer

    Thanks for your question!

    We are getting a lot of failed payment orders on our website and have no idea why they keep occurring. We are also getting successful orders, which is why we reaching out to you.

    I see so this is an intermittent issue.

    I checked the log and didn’t see anything obvious about the possible root cause.

    First of all, could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it on Gist.github.com and then share the URL here.

    I hope that helps!

    Look forward to your reply.

    Plugin Support 3 Sons Development – a11n

    (@3sonsdevelopment)

    Hello @pihasurfer,

    Since we haven’t heard from you in a while, we’re hoping that means you were able to get this resolved. I’m going to close this thread out now.

    If you’re still having trouble, please open up a new topic and we’ll be happy to help out.

    Take care

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Payment Failed + Error: stdClass Object’ is closed to new replies.