External affiliate product – Product Data Not Working

Hi @mukund2021,

The product URL you referenced is regrettably producing a 404 error when trying to load that.

I’ve performed some cross-testing for us today though on several of my sites which have the latest versions of WordPress, WooCommerce and our free Storefront theme as the only enabled software. When doing so I’ve not been able to replicate the behaviour which you describe with regards to External/Affiliate products not working as they should.

Test Product: https://woostaging.mystagingwebsite.com/product/external-affiliate-product/

You can find the documentation relating to External/Affiliate products for WooCommerce on this page below

https://docs.woocommerce.com/document/managing-products/#adding-an-external-affiliate-product

If the External/Affiliate products are still not working for your particular site. From what you have described, it could be code from another plugin or theme which has caused a possible conflict and affected the functionality of WooCommerce.

To see if that is the case we’d suggest carrying out a conflict test on your site by disabling all other plugins aside from WooCommerce along with switching to a theme like Storefront. This will help with trying to and locate what software you have installed which could possibly be causing this behaviour? You could use a free plugin called Health Check and Troubleshooting to carry out such testing.

When in Troubleshooting mode all plugins will be deactivated and only the admin of the site carrying out the troubleshooting would see those changes. Any customers visiting the site would see no changes at all.

Once you have disabled all other plugins and switched themes if the behaviour is resolved you can then enabled your theme and sites plugins testing after each one is enabled until the behaviour returns to locate the culprit.

https://docs.woocommerce.com/document/how-to-test-for-conflicts/

Hi @stuartduff I have tried all the steps which you were mentioned but couldn’t got the solution.

Please refer to my URL below and look into the issue. Kindly provide a solution at the earliest.

https://colorkarma.com/gizmos/hospitality-patterns/

Thanks for getting back, @mukund2021.

Looking at the product, it seems to have a non-functional Add to Cart button.

We’d like to see how this product was added. Thus, if possible, open the Edit Product page for this product and share with us a screenshot of its Product Data → General page.

* I recommend https://snipboard.io for sharing screenshots here.

Thanks.

https://snipboard.io/Nwq53G.jpg

Hi @mukund2021,

Looking at your screenshot and then visiting the product on your site it is displaying the Affiliate URL in the HTML output of the page.

Image Link: https://cloudup.com/cV9JeCiEmyf

The button itself however seems to have some custom button HTML markup added by what looks like a WordPress theme called TheGem (Elementor) which is an Elementor theme. It seems to be this theme or Elementor which is causing this behaviour on your site with External/Affiliate products.

As you’ll have seen from my previous testing for us using the Storefront theme on a site without Elementor what you’re experiencing on this particular site is not something that is directly related to the WooCommerce plugin itself.

We’d suggest reaching out to the developers of the TheGem (Elementor) theme for further assistance. As what you’re experiencing is not related to the WooCommerce plugin itself regrettably it’s therefore not something we could help resolve.

Hi,

We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, the above info was helpful and you were able to get in touch with the theme authors.

If you have further questions, please feel free to open a new topic.

Thanks.