• Hello,

    This plugin for Woocommerce includes the option: ‘Activate the payment due date’. At the payment methode: bank transfer.
    Link
    Even though I have unchecked this, in the order confirmations, there is still an expiration date and it says:
    ‘Please ensure that your payment is received by us before September 20, 2021. Payments received after this date will be automatically canceled and refunded. This may also affect your order.’

    How can I get this feature to NOT work?

    We sell products that have yet to be produced. This can take weeks. We want to give our customers the option to pay AFTER they have finally received the order.
    I find it super handy that the customer already has the order confirmation with a paylink that goes directly to the payment environment. This way the customer does not have to enter our account number himself.

    Also:
    In the order it says:
    ‘Note: Your order will only be processed when we have received payment.’
    So this info must not be displayed also.

    how do I remove this?

    • This topic was modified 3 years, 2 months ago by SLV.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @dwnl,

    These are actually two separate things. The gateway expiry feature in the plugin was recently added and allows you to set a custom timeframe for when orders that remain in “Pending payment” should be canceled.
    The text in the Email comes from Mollie directly and is not being sent by the WooCommerce site. Mollie has some limitations on how long unpaid orders persist and I’m not sure what the limits are in this regard. We will try to clarify, but I’m not sure we have any influence on this.

    Could you please also tell where exactly the note you mentioned is displayed? Thanks!

    Kind regards,
    Niklas

    Thread Starter SLV

    (@dwnl)

    Yes please clarify, I do not want a customer to have to pay within so many days.

    The note is in the order email to the customer.

    Thread Starter SLV

    (@dwnl)

    And?

Viewing 3 replies - 1 through 3 (of 3 total)
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