Setting up configuration issues

@abroadhighway We can’t see our script on the site pages. Can you please Resynchronize posts?
Please confirm if you have migrated the site from staging to production.

Hi. Thanks for replying. What I did is that I put the shortcode element in the homepage of the site and put the shortcode “[siq_searchbox]” into the shortcode box (see screenshot: https://pasteboard.co/sjP5CgFT1SPO.png). As a result, it generated the search box you can currently see on the home page of the website. Then, on the https://abroadhighway.com/search/ page, I put the shortcode “[siq_ajax_search]” See screenshot: https://pasteboard.co/9FlxXwmzthMo.png Am I doing this wrong?

Sorry, I don’t understand what is meant to resynchronize posts. Can you clarify or direct me to a guide on how to do that?

Regarding your last question. No, I didn’t migrate the site from staging to production. Is that compulsory for the plugin to work? I am just developing the site on the backend and every changes I make appears live on the frontend for general users.

Thank you.

@abroadhighway No, SearchIQ doesn’t need to be implemented on the staging site first to work. You can implement it directly on the live site.

The shortcode “[siq_searchbox]” is to add a search box on the page. If you already have a search bar, you don’t need to add this shortcode unless you need another search bar on the page.

We can see you have added our shortcode ([siq_ajax_search]) on the search page https://abroadhighway.com/search/ but it seems to be not working. Please add the div code below the shortcode on the search page and check. This should solve the issue.

<div id=”siq_search_results”></div>

Please let us know if the issue still persists.`

@abroadhighway Have you added the div tag and checked if it works?

I have added it to it, but there is no changes. What I am really after is replicating the search box on this page (https://demo.searchiq.co/) especially the live search result that automatically appears after something is typed in the box. Just can’t seem to figure it out.

On the Plugin options age, I still get the following error displayed in the lines below. See my other settings before and after the lines.

Use SearchIQ results page: ticked
Result page https://abroadhighway.com/search/
———
Selected page doesn’t have [siq_ajax_search] tag
Please make sure the selected page has [siq_ajax_search] in content.
——–
Open results in new page: unticked
Default thumbnail url: empty
Force Load settings and autocomplete JS: ticked

Enable autocomplete: ticked
Search box name: s
Search query parameter name: q
Search algorithm: Broad match
Sort By: Relevance

@abroadhighway We can’t see our js tag on the pages so the search results are not displaying.
Can you please check if the post type (https://prnt.sc/1vltg0g) for the Elementor posts is selected? You need to check the box for the post type and resynchronize posts.

If it doesn’t work, please click Reset configuration (https://prnt.sc/1vlqn47), input API key (https://prnt.sc/1vlrpw3), and click Resynchronize posts (https://prnt.sc/1vlrtte) to re-create the engine.

I think the problem was with the synchronization of the posts. I have resynchronized the posts and it is now working. Thank you.

@abroadhighway Great to know the autocomplete search is working fine now. However, we observed that the results are not displaying on the search page https://abroadhighway.com/search/. It seems the div tag is not added correctly. Please check the screenshot https://monosnap.com/file/7Sij4nkiHROR3h2bCTfjLY2pc48McE.

Please remove the div tag (<div id=”siq_search_results”></div>) from the page and use only the shortcode. If the results don’t show, you need to add the div tag correctly. Please check the screenshot for reference.
https://monosnap.com/file/kLHUckSXXD3PkXFTJG5Y1Gfz1wKRqR

Please let us know if you have any questions.

Oh! I just realized that now. I previously put the div tag (<div id=”siq_search_results”></div>) in Elementor’s shortcode box. Now, I have copied it away from there and put it in Elementor’s HTML Code feature and it is still not displaying. I additionally added the [siq_ajax_search] into the shortcode and it is still the same. I left only one of them on the page, but the result is still the same. Now, I tried to put the [siq_ajax_search] shortcode on the https://abroadhighway.com/search/ page manually using the WP page edit box and not with Elementor and I think it is still the same. I can’t even see the shortcode in the page source of the website. Not sure what’s the issue.

@abroadhighway Please create a new search page and add the shortcode and div tag in the page HTML and not using the Elementor.

[siq_ajax_search]
<div id=”siq_search_results”></div>
[redacted]

• This reply was modified 2 years, 7 months ago by Steven Stern (sterndata).

I have done so and there is still no changes. I have created a login for you on the staging site. Where should I send the login details to? Do you have an email?

Thank you.

@searchiq I’m am 100% sure you mean well but please never ask for credentials on these forums.

https://www.ads-software.com/support/guidelines/#the-bad-stuff

Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

Please be aware that repeatedly asking for credentials will result in us escalating this to the plugins team.

It’s never necessary to do that. Here’s why.

There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.

• Ask for a link to the https://pastebin.com/ log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Ask the user to install the Health Check plugin and get the data that way.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again.
• Ask the user for the step-by-step on how they can reproduce the problem.

You get the idea.

Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.

@sterndata Sure Steve, we will follow these support guidelines. Thanks