Synch stopped working

  • Resolved rado85

    (@rado85)


    3 years, 2 months ago

    Hi,

    i got everything fine. Products are synchronized od FB store. But now when i add a product i got that there is no data available. On wp-admin, produkct page i got facebook id, everything looks fine but not working.

    i resnch poducts, reconect facebook with woo and it is still the same. like here
    facebook.com/4314503051944202

    Does someone know what is happening ?

    regards

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)

  • Hi there,

    Can you share a screenshot of where you saw there is no data available? How to share screenshot with us.

    Could you also share your System Status Report, it would help us to understand your site setup a bit better. You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, paste it here in your reply.

    Thread Starter rado85

    (@rado85)

    Hi,

    thanks for reply:

    system status:

    
### WordPress Environment ###

WordPress address (URL): https://centrum-optyczne.com.pl
Site address (URL): https://centrum-optyczne.com.pl
WC Version: 5.6.0
REST API Version: ? 5.6.0
WC Blocks Version: ? 5.5.1
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.5.1
Log Directory Writable: ?
WP Version: 5.8.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: pl_PL
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.21
PHP Post Max Size: 128 MB
PHP Time Limit: 180
PHP Max Input Vars: 10000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 10.3.31-MariaDB-cll-lve
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.6.0
WC Database Prefix: wp_
Total Database Size: 36.06MB
Database Data Size: 32.94MB
Database Index Size: 3.12MB
wp_woocommerce_sessions: Data: 1.03MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.20MB + Index: 0.23MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.17MB + Index: 0.14MB + Engine InnoDB
wp_akeeba_common: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ak_params: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ak_profiles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ak_stats: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ak_storage: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ak_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_freshmail_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_freshmail_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_frmt_form_entry: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_frmt_form_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_frmt_form_views: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_litespeed_url_file: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nextend2_image_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_nextend2_section_storage: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_nextend2_smartslider3_generators: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nextend2_smartslider3_sliders: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_nextend2_smartslider3_sliders_xref: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_nextend2_smartslider3_slides: Data: 0.08MB + Index: 0.11MB + Engine InnoDB
wp_options: Data: 1.19MB + Index: 0.08MB + Engine InnoDB
wp_postmeta: Data: 2.50MB + Index: 0.45MB + Engine InnoDB
wp_posts: Data: 1.50MB + Index: 0.06MB + Engine InnoDB
wp_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_p24_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_p24_order_map: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_p24_subscription: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wpr_rucss_resources: Data: 24.52MB + Index: 0.16MB + Engine InnoDB
wp_wpr_rucss_used_css: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_indexable: Data: 0.17MB + Index: 0.08MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

attachment: 210
custom_css: 1
customize_changeset: 1
dmmenu: 2
et_body_layout: 1
et_footer_layout: 1
et_header_layout: 1
et_pb_layout: 22
et_template: 2
et_theme_builder: 1
nav_menu_item: 23
page: 17
post: 5
product: 76
product_variation: 2
revision: 42
shop_coupon: 1
shop_order: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (17) ###

Advanced Custom Fields: by Delicious Brains – 5.10.2
Akeeba Backup for WordPress: by Akeeba Ltd – 7.5.12
Code Snippets: by Code Snippets Pro – 2.14.1
Divi Ajax Filters: by Divi Engine – 1.6.4
Divi BodyCommerce: by Divi Engine – 6.2.5
Divi Machine: by Divi Engine – 3.5.2
Divi Mega Menu: by Divi Engine – 3.2
Duplicate Page: by mndpsingh287 – 4.4.3
Facebook for WooCommerce: by Facebook – 2.6.5
Flexible Shipping: by WP Desk – 4.8.1
Smart Slider 3 Pro: by Nextend – 3.5.0.10
WooCommerce Przelewy24 Payment Gateway: by Przelewy24 Sp. z o.o. – 1.0.13
WebP Converter for Media: by Mateusz Gbiorczyk – 3.2.1
WooCommerce Porównywarki Cen XML: by WP Desk – 4.0.14
WooCommerce Shipping & Tax: by WooCommerce – 1.25.18
WooCommerce: by Automattic – 5.6.0
Show IDs: by DraftPress – 1.1.8

### Inactive Plugins (8) ###

Clear Cache For Me: by Webhead LLC – 1.6
Divi Builder: by Elegant Themes – 4.10.7
Forminator: by WPMU DEV – 1.15.2
FreshMail for WordPress: by Borbis Media – 2.3.2
LiteSpeed Cache: by LiteSpeed Technologies – 4.4
Loco Translate: by Tim Whitlock – 2.5.3
WP Rocket: by WP Media – 3.9.1.1
Yoast SEO: by Team Yoast – 17.1

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

akeeba-backup-coreupdate.php: by  –

### Settings ###

API Enabled: –
Force SSL: –
Currency: PLN (z?)
Currency Position: right_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #16 - /
Cart: #17 - /koszyk/
Checkout: #18 - /zamowienie/
My account: #19 - /moje-konto/
Terms and conditions: #229998 - /regulamin/

### Theme ###

Name: Divi
Version: 4.10.6
Author URL: https://www.elegantthemes.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 670
Oldest: 2021-08-16 13:58:06 +0200
Newest: 2021-09-16 11:36:55 +0200

Failed: 1
Oldest: 2021-08-16 15:01:09 +0200
Newest: 2021-08-16 15:01:09 +0200

Pending: 1
Oldest: 2021-09-17 08:29:31 +0200
Newest: 2021-09-17 08:29:31 +0200

### Status report information ###

Generated at: 2021-09-16 11:39:29 +02:00
    Thread Starter rado85

    (@rado85)

    Here are screen shots:

    https://centrum-optyczne.com.pl/wp-content/uploads/2021/09/1fb_issue.png

    https://centrum-optyczne.com.pl/wp-content/uploads/2021/09/2fb_issue.png

    Hello @rado85,

    Thanks for the SSR and the screenshots. I need some additional information to proceed:

    * When you visit your Facebook Catalog from your Facebook account. Are you able to see the product there?

    * Head to WooCommerce > Status > Logs. Now, choose the recent Facebook log from the dropdown and click the “View” button to display the log. Finally, copy and paste the recent Facebook log directly from here.

    If you don’t have the log enabled already then please follow the below steps:

    1. Head to Marketing > Facebook.
    2. Enable debug mode at the bottom of the screen and save the settings.
    3. Repeat the steps to replicate the error. It should generate the log.

    We look forward to your response.

    Thanks.

    Thread Starter rado85

    (@rado85)

    Hi,

    1. When you visit your Facebook Catalog from your Facebook account. Are you able to see the product there?
    – no i don`t
    but this one i added work fine, it`s with variants
    https://www.facebook.com/4333091686808781

    i see now that some works fine some doesn`t

    2. Head to WooCommerce > Status > Logs ….
    i got only this info:
    08-13-2021 @ 08:04:15 – Unable to detect valid feed configuration: No catalog ID

    done step in point 3 – i enabled debug mode.

    maybe you want some admin access?

    regards

    Thread Starter rado85

    (@rado85)

    On last 9 added products it look`s like here:

    https://www.facebook.com/4270806809654658/ – blank page, but page tittle is loaded
    https://www.facebook.com/4333091686808781/ – looks fine
    https://www.facebook.com/4317501924977648/ – no data
    https://www.facebook.com/4380000518779798 – no data
    https://www.facebook.com/4605152789495946/ – looks ok
    https://www.facebook.com/4051412274967870/ – looks ok
    https://www.facebook.com/4438836302904684/ – looks ok
    https://www.facebook.com/4372078989513104/ – looks ok
    https://www.facebook.com/4281575298617505/ – looks ok

    hard to understand

    Hi @rado85,

    Thanks for performing those tests and sharing the results with us.

    As only some of your products are missing from the Facebook shop, I think that’s due to those products being:

    Can you please check those and let us know if those are the same products that aren’t showing in Facebook?

    Thread Starter rado85

    (@rado85)

    https://centrum-optyczne.com.pl/produkt/tom-ford-tf5703-b/
    https://www.facebook.com/4415414141888589

    1 variation, in stock, no virtual products

    it`s not it.

    Hi again @rado85,

    Can you navigate to Marketing > Facebook and confirm that you do not have any categories or tags excluded from syncing? That page should look like the following screenshot: https://d.pr/i/9T2w0O

    Additionally, can you confirm that Facebook sync option for the product variations is properly configured? You can find this option by editing a product and then navigating to the Variation tab under Product Data. It should look like the following screenshot: https://d.pr/i/JZUPmx

    You can find more information about the syncing options available to you at the following link:

    https://docs.woocommerce.com/document/facebook-for-woocommerce/#sync-products-to-facebook

    Looking forward to hearing from you!

    Thread Starter rado85

    (@rado85)

    Yes, everything is well configured ??

    Hi @rado85,
    Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

Viewing 11 replies - 1 through 11 (of 11 total)
  • The topic ‘Synch stopped working’ is closed to new replies.