Downloadable product error: file not found go to shop

  • Resolved abdulhanan

    (@abdulhanan)


    3 years, 5 months ago

    Hi Everyone!
    I got an email from my customer in which he got a problem downloading my product. I’m providing digital products on my site (snailmotion.com). After checkout, the link was generated but it’s not working. It’s show error: file not found go to the shop page.

    
### WordPress Environment ###

WordPress address (URL): https://snailmotion.com
Site address (URL): https://snailmotion.com
WC Version: 5.6.0
REST API Version: ? 5.6.0
WC Blocks Version: ? 5.5.1
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.5.1
Log Directory Writable: ?
WP Version: 5.8.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.30
PHP Post Max Size: 516 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.78.0
OpenSSL/1.1.1l

SUHOSIN Installed: –
MySQL Version: 5.6.41-84.1
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.5.0
WC Database Prefix: wp_
Total Database Size: 260.92MB
Database Data Size: 176.92MB
Database Index Size: 84.00MB
wp_woocommerce_sessions: Data: 0.29MB + Index: 0.02MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 3.90MB + Index: 3.51MB + Engine MyISAM
wp_woocommerce_order_items: Data: 2.07MB + Index: 0.81MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 11.36MB + Index: 8.62MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 6.14MB + Index: 2.67MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 3.45MB + Index: 2.67MB + Engine MyISAM
wp_aiowps_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aiowps_failed_logins: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aiowps_global_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aiowps_login_activity: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aiowps_login_lockdown: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aiowps_permanent_block: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ap_pro_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bv_activities_store: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bv_fw_requests: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wp_bv_ip_store: Data: 0.36MB + Index: 0.27MB + Engine InnoDB
wp_bv_lp_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_commentmeta: Data: 0.09MB + Index: 0.08MB + Engine MyISAM
wp_comments: Data: 6.42MB + Index: 2.55MB + Engine MyISAM
wp_commercekit_waitlist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commercekit_wishlist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commercekit_wishlist_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ewd_uwpm_email_links_clicked_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ewd_uwpm_email_only_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ewd_uwpm_email_open_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ewd_uwpm_email_send_events: Data: 0.07MB + Index: 0.02MB + Engine MyISAM
wp_ewwwio_images: Data: 0.67MB + Index: 0.41MB + Engine MyISAM
wp_ewwwio_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_failed_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_fc_campaigns: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fc_campaign_emails: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_fc_campaign_url_metrics: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fc_funnels: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_fc_funnel_metrics: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_fc_funnel_sequences: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_fc_funnel_subscribers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_fc_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fc_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_fc_sequence_tracker: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_fc_subscribers: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_fc_subscriber_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_fc_subscriber_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_fc_subscriber_pivot: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_fc_tags: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fc_url_stores: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ff_scheduled_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_draft_submissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_entry_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_form_analytics: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_order_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_submissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_submission_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_subscriptions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_transactions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_frontend_post_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_frontend_post_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_hurrytimer_evergreen: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailchimp_carts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailchimp_jobs: Data: 8.60MB + Index: 0.28MB + Engine MyISAM
wp_ml_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mo_openid_linked_user: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mts_locker_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_omnisend_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_opanda_leads: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_opanda_leads_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_opanda_stats_v2: Data: 1.43MB + Index: 1.96MB + Engine MyISAM
wp_options: Data: 11.39MB + Index: 2.84MB + Engine MyISAM
wp_pms_member_subscriptionmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_pms_member_subscriptions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_pms_paymentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_pms_payments: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_postmeta: Data: 50.65MB + Index: 27.32MB + Engine MyISAM
wp_posts: Data: 5.61MB + Index: 1.58MB + Engine MyISAM
wp_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rank_math_404_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rank_math_internal_links: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_rank_math_internal_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rank_math_redirections: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rank_math_redirections_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rank_math_sc_analytics: Data: 1.93MB + Index: 0.53MB + Engine MyISAM
wp_revslider_css: Data: 0.09MB + Index: 0.01MB + Engine MyISAM
wp_revslider_css_bkp: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
wp_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_layer_animations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_navigations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_revslider_sliders_bkp: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_revslider_slides: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
wp_revslider_slides_bkp: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_static_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_skrill_transaction_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_snp_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_snp_stats: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
wp_social_users: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wp_terms: Data: 0.04MB + Index: 0.07MB + Engine MyISAM
wp_term_relationships: Data: 0.09MB + Index: 0.17MB + Engine MyISAM
wp_term_taxonomy: Data: 0.04MB + Index: 0.04MB + Engine MyISAM
wp_tm_taskmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_tm_tasks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_um_metadata: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_usermeta: Data: 35.99MB + Index: 19.25MB + Engine MyISAM
wp_users: Data: 1.77MB + Index: 1.29MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 1.24MB + Index: 0.75MB + Engine MyISAM
wp_wc_download_log: Data: 1.67MB + Index: 1.33MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 2.73MB + Index: 2.27MB + Engine MyISAM
wp_wc_order_stats: Data: 1.00MB + Index: 0.89MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfconfig: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilemods: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
wp_wfhits: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfstatus: Data: 0.17MB + Index: 0.13MB + Engine InnoDB
wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpfm_backup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpr_rucss_resources: Data: 5.52MB + Index: 0.06MB + Engine InnoDB
wp_wpr_rucss_used_css: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wpuf_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpuf_transaction: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 0.99MB + Index: 0.23MB + Engine MyISAM
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.06MB + Engine MyISAM
wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_yoast_primary_term: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_yoast_prominent_words: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
wp_yoast_seo_meta: Data: 0.19MB + Index: 0.21MB + Engine MyISAM

### Post Type Counts ###

attachment: 689
custom_css: 2
elementor_library: 7
flamingo_contact: 21
gfw_report: 1
hurrytimer_countdown: 1
itsec-dash-card: 6
itsec-dashboard: 1
jp_img_sitemap: 1
jp_sitemap: 1
jp_sitemap_master: 1
nav_menu_item: 29
oembed_cache: 2
opanda-item: 2
page: 13
pms-subscription: 2
post: 17
product: 188
revision: 15
shop_coupon: 265
shop_order: 20158
shop_order_refund: 1
testimonials: 5
um_directory: 1
um_form: 3
user_request: 16
wc_membership_plan: 2
wp_block: 1
wpforms: 1
wphb_minify_group: 7
wpplugin_don_button: 1
wpplugin_don_order: 1
wpuf_forms: 1
wpuf_input: 8

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (16) ###

Redux: by Redux.io – 4.2.14
MalCare - Pro: by MalCare – 4.64
Customer Reviews for WooCommerce: by CusRev – 4.24
Elementor: by Elementor.com – 3.4.4
Envato Market: by Envato – 2.0.6
Jetpack: by Automattic – 10.1
Mailchimp for WooCommerce: by Mailchimp – 2.5.2
RS Framework: by RS Theme – 1.0
RSElements: by rs-theme – 1.0.1
Social Locker: by OnePress – 5.6.2
Ultimate Member: by Ultimate Member – 2.2.4
WooCommerce Order Status & Actions Manager: by Actuality Extensions – 2.0.7
WooCommerce: by Automattic – 5.6.0
Yoast SEO Premium: by Team Yoast – 17.1.1
Yoast SEO: by Team Yoast – 17.1
WP Rocket: by WP Media – 3.9

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #2519 - /templates/
Cart: #1349 - /cart/
Checkout: #15 - /checkout/
My account: #16 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Reobiz
Version: 4.7.0
Author URL: https://www.rstheme.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: reobiz/woocommerce/global/quantity-input.php version - is out of date. The core version is 4.0.0
Outdated Templates: ?
					
					
						Learn how to update

### Action Scheduler ###

Complete: 20,409
Oldest: 2021-09-14 11:47:21 +0000
Newest: 2021-09-18 08:27:45 +0000

Pending: 1,931
Oldest: 2021-09-15 14:22:52 +0000
Newest: 2021-09-18 08:28:14 +0000

In-progress: 1
Oldest: –
Newest: –

### Status report information ###

Generated at: 2021-09-18 13:33:49 +05:00

    Please Check the status and give me soultion.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Thu P. a11n

    (@thup90)

    Hi there,

    Could you include some screenshots of how your downloadable products are set up? Those settings can be found under WooCommerce > Settings > Products > Downloadable products.

    I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this chat. It works with Chrome, Firefox and Edge.

    Thread Starter abdulhanan

    (@abdulhanan)

    Hi, Thanks for your reply!
    Please check this link https://snipboard.io/gyhS3H.jpg

    Hi @abdulhanan,

    Most likely what is happening here is that your server doesn’t actually support this download method. To fix it, you can talk to your hosting company about enabling the download method on your server, or you can switch to the Redirect Only download method in your settings.

    You’ll notice that the Redirect Only method is labeled as “insecure.” To clarify, it’s insecure because it makes it so that anyone with the file URL for a download associated with a product can use that URL to access that file even if they haven’t purchased the product that grants them access. The other methods do a better job of preventing this. In that case, you might want to use a download manager to add a level of security and try some of these: https://www.ads-software.com/plugins/search/download+manager/.

    You can read more about download methods here: https://docs.woocommerce.com/document/digital-downloadable-product-handling/

    Before doing any changes you should always ensure that you have a backup of your site in case anything goes wrong. More info at Backing up WordPress content: https://docs.woocommerce.com/document/backup-wordpress-content/

    Hope this helps.

    Thread Starter abdulhanan

    (@abdulhanan)

    Hi, Thanks for your reply!
    I try to use redirect method as you said but now I got a 404 page not found error.

    Setting: https://snipboard.io/R1fDQp.jpg
    Error: https://snipboard.io/uNxJIf.jpg

    Please check!

    • This reply was modified 3 years, 5 months ago by abdulhanan.
    Thread Starter abdulhanan

    (@abdulhanan)

    Hi, Thanks to all of you. Today I open the file manager in the Cpanel and I noticed that the woocommerce_uploads folder was created new and the old one is in the trash. So I restore the folder. Now all the things working well.

    • This reply was modified 3 years, 5 months ago by abdulhanan.
    Plugin Support abwaita a11n

    (@abwaita)

    Glad to hear that you found the cause and were able to resolve the issue.

    Thanks for taking the time to clarify about the folder, it adds more context to this particular case.

    If you have any other questions, please feel free to create a new thread.

    geelexul

    (@geelexul)

    We encountered this same error possibly after our client switched payment processors. All download links returned File Not Found

    In line 456 of
    wp-content/plugins/woocommerce/includes/class-wc-download-handler.php

    While attempting to debug the problem we added
    echo self::parse_file_path( $file_path );
    right before
    self::download_error( __( 'File not found', 'woocommerce' ) );

    And to our surprise that made the download link start the download of the product file.

    Igor H

    (@ihereira)

    Hello @geelexul

    This forum thread is already closed, please create your own thread for your issue – https://www.ads-software.com/support/plugin/woocommerce/#new-topic-0.

    We want to make sure that every user’s issues receive their own thread with proper attention since each site configuration is unique.

    * Frequently Asked Questions.

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Downloadable product error: file not found go to shop’ is closed to new replies.