Update to new version as old one causing issues

  • Hi
    I see you are one of the original Horizontal scrolling announcements plugin developers. The old plugin was shut down, and in doing so, it left our site very slow as your JS file was called from your server. The next problem is that I can’t deactivate the plugin without the whole site disappearing due to an issue in the header where the old plugin was displayed.
    Can you let me know how I can safely update to this new plugin version without causing issues if I simply just download the new version and try and run both at the same time to try and rectify the old version.
    How am I able to deactivate the old plugin?
    Please let em know as this is causing a lot of problems.
    Thanks

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  • I had the same problem with the old plugin. The only way to resolve it was to remove the plugin’s PHP call to newannouncement( $group = “GROUP1” ) located in my theme’s header.php file. Then I could deactivate the plugin.

    Thread Starter dashdesigns

    (@dashdesigns)

    Of course! I simply commented it out before without actually completely removing it. I just removed it completely and all is good. Thanks for your reply mate. Something so obvious, yet I still managed to overlook it.

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