Wrong delivery date shown

Hi @broganm,

I think it’s a bug and that needs to be fixed. We will replicate the issue and will give you an update here as soon as we find anything related to this.

Hi Tychesoftware,

Thanks for the reply. This is a pretty serious bug which makes the plugin pretty unusable. Our customers are continually complaining about confusion over the delivery dates they enter.

Can a fix be be fast tracked on this other wie we will have no option to ditch the pluin and look elsewhere?

Kind regards

• This reply was modified 3 years, 5 months ago by broganm.

Hi @broganm,

I understand your concern. I have actually tried many scenarios to replicate the issue at our end with the latest version 3.16.0 but I was unable to reproduce the same here. You can see the video that I captured: https://watch.screencastify.com/v/3TZa4qfdVyspaFCKnn8Y

I would need the following information from you.

1. Can you show me the setup through screenshots you have done in our plugin?
2. Can you tell me which payment method you used?
3. Can you share with us the error message of our plugin if you received in your debug.log file?
4. Can you also capture the video of the issue?

Hi Tychsoftwares,

Answers below
1. Plugin setup – https://www.day10.co.uk/odd_settings1.gif and https://www.day10.co.uk/odd_settings2.gif
2. Payment method for this transaction was cheque. The live site uses Monek gateway to Lloyds Cardnet and gets the same result for delivery dates,
3. The debug.log file is here https://www.day10.co.uk/debug.log
4 Capture video is here https://youtu.be/ENgyAeARiJg

• This reply was modified 3 years, 5 months ago by broganm.
• This reply was modified 3 years, 5 months ago by broganm.
• This reply was modified 3 years, 5 months ago by broganm.

Hi @broganm,

Thanks for the information. I’ll be working on this and will get back to you with an update.

Hi @broganm,

This issue has been reported to our development team so I’ll give you an update here as soon as I’ll receive something from our team.

Hi Tychesoftwares,

My client is getting very upset about this error since it’s causing confusion with a lot of his clients. If, as you say, this is a bug, I would have thought it was important for the development team to fix it as soon as possible.

If you need me to provide more information, then please let e know. In the meantime please put the utmost urgency on this.

Kind regards,

Hi @broganm,

I understand your client’s concern. I’ll surely inform our developer to work on this on an urgent basis. But I would appreciate your patience with this.

Hi Tychesoftwares,

It’s been 4 weeks since I last heard from you on this. Has anything been done about it? Is the developer still working on it?

Kind regards,

I have the same problem, in the order page shows a different date than the list of orders

Same problem with me. Is there any update on this issue ?

@broganm @paubermon @sohaibahmed293 We are going to be working on this issue in this week & release an update for the same if we are able to replicate it. If not, we will post an update here.

Hi All,

This issue has now been fixed. Here in the below links, we uploaded the modified files of our plugin which you can upload to your store in the respective folder.

Link1: https://www.dropbox.com/s/l26nd76rb6ur6zo/class-orddd-lite-filter.php?dl=0
file name: class-orddd-lite-filter.php
file path: order-delivery-date-for-woocommerce > includes > settings folder

Link2: https://www.dropbox.com/s/4lcd3dl43e8oh7d/order_delivery_date.php?dl=0
File name: order_delivery_date.php
File path: “order-delivery-date-for-woocommerce”

Do let us know how it goes after replacing these files. Please make sure you take the backup of the original files before replacing them with new ones.

No this didn’t fix the problem. Any other ideas?

Hi @broganm,

We tried many scenarios at our end in trying to replicate this bug with the plugin’s latest update(v3.16.1) but we were unable to reproduce this.

Are you facing this issue with the latest release? If yes, can you share the screenshot of the order page and the setup of the plugin’s page by creating the ticket here? That would be helpful.