Errors:

  • Resolved frodrig06

    (@frodrig06)


    3 years, 2 months ago

    I keep getting this error on my site and others after connecting to the cloud.

    2021-09-22 14:18:03: Cron: Unknown error. Error: WRONG_SITE_RESPONSE ACTION: sfw_update__worker RESPONSE: “<!DOCTYPE HTML> <html lang=”en-US”> <head> <meta charset=”UTF-8″ /> <meta http-equiv=”Content-Type” content=”text/html; charset=UTF-8″ /> <meta http-equiv=”X-UA-Compatible” content=”IE=Edge,chrome=1″ /> <meta name=”robots” content=”noindex, nofollow” /> <meta name=”viewport” content=”width=device-width,initial-scale=1″ /> <title>Just a moment…</title> <style type=”text/css”> ht”
    You can get support any time here: https://www.ads-software.com/support/plugin/cleantalk-spam-protect.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter frodrig06

    (@frodrig06)

    It resolves and reappears.

    • This reply was modified 3 years, 2 months ago by frodrig06.
    Plugin Support katereji

    (@katereji)

    Hello, @frodrig06
    We will check it. Thank you for letting us know.

    Hello @frodrig06

    We’ve already talked here: https://www.ads-software.com/support/topic/errors-266/

    A cache on the website/web server is the problem. We already have taken all the action to prevent it for our internal requests. But sometimes caching plugins doesn’t use the standards and ignore them. The only way left to resolve the issue is to tune the cache on your side.

    Please, add the exclusion. If a GET request contains the “spbc_remote_call_action” parameter, it should be ignored and bypass by cache. I couldn’t give the instruction because all cache solutions are different.

    If you don’t have cache plugins, please, contact your hosting provider to exclude requests with “spbc_remote_call_action”.

    Contact us if you have questions.

    Hello,

    We added another feature to prevent cache. If you still have this error, you could try to use development version from here: https://github.com/CleanTalk/wordpress-antispam/releases/download/dev-version/cleantalk-spam-protect.zip

    Here is an instruction you may find useful:

    1. Go to the WordPress Administrator Panel —> Plugins.
    2. Find the plugin “Anti-Spam Protection by CleanTalk” —> Deactivate.
    3. After the automatic page refresh, find the plugin again “Anti-Spam Protection by CleanTalk” —> Delete. Confirm “Yes, delete these files”.
    5. Go to Plugins —> Add New —> Upload Plugin.
    4. Download the plugin archive from the link above.
    6. Choose the downloaded archive and press “Install Now”.

    Contact us if you have any questions.

    Plugin Author alexandergull

    (@alexandergull)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved.

    All the fixes of the developer version are included in the stable release 5.162. Guide on how to update: https://cleantalk.org/help/update-wordpress

    If you have any further questions, you can start a new thread.

Viewing 5 replies - 1 through 5 (of 5 total)
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