Support PRO is not responding

  • Resolved cousinr

    (@cousinr)


    3 years, 2 months ago

    Hi,
    I bought a plugin and I need help with solutions and fix. I write in support, but no one answers.
    #681178
    #681280
    #681411
    #682429

    • This topic was modified 3 years, 2 months ago by cousinr.
Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @cousinr,

    We’re trying to respond to your ticket when you’ve created it. But we’re unable to send you an email. It seems your email is not valid and exists.

    In that case, kindly contact us through a valid email, so that we can move forward.

    Thank you!

    Thread Starter cousinr

    (@cousinr)

    Hi, great, now I see what a problem. After the support changed the purchase accounts, I or they they made a mistake in the name of the email address. I have now fixed everything in my personal account. Please try now to answer my queries.

    # 681178
    # 681280
    # 682490
    # 682433
    # 681411
    Thank you

    • This reply was modified 3 years, 2 months ago by cousinr.
    • This reply was modified 3 years, 2 months ago by cousinr.
    Thread Starter cousinr

    (@cousinr)

    Hi, now I noticed that all the tickets that hw I wrote during the week have disappeared from the office. I spent so much time writing tickets, waiting for answers for many days, and now everything is empty. And the license and downloads disappeared in my account!

    • This reply was modified 3 years, 2 months ago by cousinr.

    Hi @cousinr,

    All tickets are sent to your updated email. Kindly check now.

    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
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