Email violates Sender Domain’s DMARC policy

Hi there @jramerman,

Thanks for reaching out!

I do see that your sender domain has all the necessary DNS records now.

Can you please advise if you clicked the Resume sending button in the DMARC error box?

Also, is it possible that you have any other From addresses on any of your MailPoet emails even the past ones and sent before?

Hi Elvira,
yes I had an error box above the list with newsletters and clicked the resume button. Now I don’t have that error box any more and again have clicked the resume button, once from within an opened newsletter, just as if you would do with a newly made one and once from the list of all newsletters.
After clicking the button it shortly gives a message saying that the system will resume to send the newsletter. But it’s not sending, after about 10 minutes I get the same error again. This is when I send with MailPoet sending service.

If I use the other sending method (from the server itself) it’s sending sometimes (sometimes also the same error), but it takes very long time.

For the previous sent newsletters I can’t see which mailaddress was used.

So we can’t use it this way. I hope you have some more suggestions for me!?
Is there a bypass way to test this method of sending and have a log of the problem?

This has worked very well before (last newsletter was July 26 2021)

Kind regards,
Jolanda

Hi there @jramerman,

Thanks for getting back to us!

Can you please send us a screenshot of the MailPoet > Help > System Status page? Please ensure to capture the whole page or make several screenshots.

I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL in your reply.

Looking forward to hearing back from you!

Hi,
sorry for late reply, I was hopeful waiting would solve the problem.
But it’s still there, the provider has taken care of the DKIM DNS settings.
The domain is verified in my Mailpoet panel.

In response on your question above:
https://snipboard.io/sHV47e.jpg
https://snipboard.io/Fg8p21.jpg

Hope you have a solution.
Kind regards,
Jolanda

Hi,
could you please take a look at my screenshots and problem?
Kind regards,
Jolanda

Hi @treibalen
have you seen my screenshots/info?
The provider has checked the DNS settings again and can’t find anything, so if anything is still not ok, please provide me with the proper info to hand over to the provider.
Hope this can be solved!
Kind regards,
Jolanda

Hi there @jramerman,

Sorry for the later reply!

I checked your screenshots and weirdly enough, I don’t see a DMARC error there. Do you still see it in MailPoet > Emails?

If so, please contact us via https://www.mailpoet.com/support/premium/ and include a link to this thread. We’ll be able to provide you with more information there.

Note that you can use this form even if you’re not a Premium user. Your request will be triaged accordingly when received.

Cheers!

Hi there @jramerman,

I’m going to mark this as resolved since I asked you to create a ticket instead.

Enjoy the rest of your day and stay safe!

This error indicates that the communication failed authentication checks and is therefore not DMARC compliant. A DMARC Compliance failure indicates that both the SPF and DKIM verification tests were unsuccessful. Because inboxes cannot verify the legitimacy of your email, these failures can have a severe influence on email delivery.

You can Generate your DMARC record here.

This issue occurs when you use our EmailAuth Sending Service and have a DMARC policy set up for your sender domain with “p=quarantine” or “p=reject” policy.

Emails sent with EmailAuth will be quarantined or denied if your sender domain does not have DKIM records pointing to EmailAuth.

To avoid this, sending is paused on your site until DKIM records for your sender domain are added.

@alexbenjamin1436

Can you please create a separate thread for your issue?

We’ll handle it there!