Can’t change the Administration E-mail Address

  • I have taken over the admin responsibilities for our website and the previous user has left the company. His e-mail address is set as the Administration E-mail Address for the site and It will not change to my e-mail address. I’ve submitted the change both from our general settings page and from the prompt that comes up when I log into the site. It just says there is a pending change of the admin e-mail address. Above the e-mail address it mentions that the changes have to be confirmed but I see no way to confirm it and I haven’t received any e-mail to confirm the change. I’ve cancelled the request and started a new one a few times now but nothing happens. Any idea how to get this to change?

    The page I need help with: [log in to see the link]

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  • lisa

    (@contentiskey)

    *the admin email address can be updated directly in the OPTIONS table of the database.
    *do you have access to the webhosting account (maybe networksolutions.com) connected to the website?
    *the database is normally accessible inside the webhosting account.
    (if you are not sure how to access the database in the webhosting account, please contact the webhosting customer support team for guidance.)

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