Cannot Reply to Woocommerce emails

Quick check:

Dashboard > WooCommerce > Settings — click on Emails tab

Would you happen to have set a “From” address for the emails (as I remember the reply-to address is also using the email address set here)?

Alternatively, would you happen to be using any SMTP plugin which might have allowed to set the email from address?

Yes I am using smtp plug-in to send out emails and I use mailpoet to customize woocommerce emails and then send them. Can you please tell me how to resolve this?
Thanks

Hmm. How I would go about troubleshooting for my own store would be:

– Do a test order to have the site send an email to me (check the email address with the email notification)

– If the sender is from the correct address, most likely it’s nothing to do with the SMTP or email sending providers — could be the receiver or email hosting provider that you might have better chance to find the solution from

– If the sender is not from the correct address (eg: misspelled or wrong email address), then I’ll check the plugins to find the wrong email address and amend it to the correct one.

By any chance if any of your recipients inform you about the error messages when they tried replying to the order notifications?

Hi there,

We’ve not seen any activity on this thread for a while, so I’m marking this thread as resolved.

Hopefully, you were able to find a way forward with the issue – we’ll be here if and/or when you are ready to continue.