I got no help from my support request

  • Resolved jkotuby

    (@jkotuby)


    3 years, 5 months ago

    We have been paying subscribers for many years. I am having an issue with moving the site to a new server with the same domain. WPRSSaggregator does not Import articles on the new server. I have gone through all your suggested fixes and nothing has worked. The HTML files are 24 GB in size. 2 years of stored posts. The database is 3 GB. I asked for help over a week ago and have not heard from you. I am going to submit another ticket.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Mark Zahra

    (@markzahra)

    Hi @jkotuby, please email us directly at [email protected] to make sure your messages are coming through. We reply to all messages within 24 hours, so if you haven’t received a reply in over a week there must be something wrong.

    Please reference this thread when contacting us so we can know it’s you.

    I’ll be marking this thread as resolved since the question is related to our premium add-ons but you can reply here if we still don’t get back to you via email in the next day or so.

Viewing 1 replies (of 1 total)
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