tab not working with new theme

  • Resolved amyskea

    (@amyskea)


    3 years, 5 months ago

    Hi

    I have been using your product tabs for a year and the plug-in is great.
    We changed themes a month ago and all was well.

    I had to deactivate all plugins to find a conflict (not yours!) and since re-activation, the tabs are not working. It has reverted to the standard. I know they were working this week.

    All the tabs are there, the plug in is activated, but none now work. I tried making a test one, but that also does not work.

    Any ideas to figure this out?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter amyskea

    (@amyskea)

    no answer here on via email. Can someone please help.

    your FAQs state:

    Does this plugin work with all themes?

    Yes, this plugin works with most of the standard themes. If you find a compatibility issue with any theme, you can create a support ticket. Our team will fix it as soon as possible.

    Hello,

    I checked your website and tested single product page “product/dunbar-rover/” and I am seeing custom tabs in the section. Can you please elaborate about the issue?

    Thread Starter amyskea

    (@amyskea)

    hi thanks for your reply
    the three extra tabs are with the theme and are not from your plug in.
    Your tabs can be customised for each category – these have to go on every product. (and I have to have a several things on their tabs)

    When I switched theme, your tabs worked and I did not use the tabs from the theme.
    When your tabs stopped working I had to get something up and so am using the tabs from the theme.

    Thanks
    Amy

    I could not find the exact issue seeing superficially. Can you please connect with us through our contact page? Then you can send us temporary admin credentials so that I can look deeper in the site. https://wpconcern.com/contact-us/

    Thread Starter amyskea

    (@amyskea)

    Thank you
    have emailed.
    Amy

    Thread continued in the dedicated support forum.

Viewing 6 replies - 1 through 6 (of 6 total)
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