error en woocommerce cambia de estado los pedidos sin razon

at the time the payment comes in and the order is put into enlistment after a few minutes it goes to a failed state this was not happening to me before but now the failure is very recurrent I would like to know how I can solve it

Hi @andresdev93,

Just to get more details here, which payment gateway plugin is affected?

Normally, the Failed status is usually set by the payment gateway. For reference, kindly check this:

Link to image: https://docs.woocommerce.com/wp-content/uploads/2013/05/woocommerce-order-process-diagram.png

Thus, I would recommend getting in touch with the plugin authors of the payment plugin that’s affected.
You can find the payment plugin’s details from WP-Admin → Plugins and reach the plugin authors via the plugin page’s support tab.

Hope this helps, we’ll be happy to be of further assistance.
Many thanks.

Hi @andresdev93

We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

sigo teniendo el mismo inconveniente
pasamos de un estado y de la nada a los 2 segundos se ponene en estado fallido

si no estamos pendiente el cliente puede quedarse sin el producto por este error

Hi @andresdev93

Thanks for your message!

What Payment Gateway are you using?

I’d also like to better understand your site. Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.

Once you’ve done that, you can paste it here in your response.

You can also take a screenshot of the order notes from one of the Failed orders so we can check further.

If you don’t already have a screenshot service installed, here are a few free options:
?
* https://snipboard.io
* https://skitch.com/
* https://getcloudapp.com/
* https://awesomescreenshot.com/
?
There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/`

https://ibb.co/g99ggZd

Hello @andresdev93 ,

It looks like there is a slight misunderstanding.

First, please share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Secondly, navigate to the order details page from WooCommerce > Orders > Click on the order number that was failed, look for the “order notes” on the right side and take a screenshot of it.

Share the screenshot of the order notes so that we can see how the order was created and when it was set to fail.

Looking forward to your response.

Hi @andresdev93

It’s been a while since we heard back from you, so I’m marking this thread as resolved for now. If you have any further questions, you can always start a new thread.