RSS Feed Not Generating

Hello Monica!

First of all, I am very sorry that you are facing this problem. Let’s try to find out what could be the reason:

1. Did you recently install any new plugins on your site?
2. Did you recently update the PHP version, hosting, etc.?
3. It would really help if we could get the error message. For it, please edit your wp-config.php file:
find
define( 'WP_DEBUG', false );
and replace it with

$debug = (bool) filter_input( INPUT_GET, 'debug' );
define( 'WP_DEBUG', $debug );

Hope it will give us some more information.

Thank you,
Sergey

Sergey.

Thank you for your response, I’m also helping Monica troubleshooting this item.

We have disabled all plugins and set the theme to the default to troubleshoot, and the issue was still there.

We have updated the wp-config.php file to include the debug code you provided.

Please review.
https://monicagenta.com/feed/podcast

Hey @evancourtney!

I checked the feed page and still can’t see any error message.

Usually, it can happen for some reasons:

1. Your hosting suppresses showing any errors, even if the WordPress debug parameter WP_DEBUG is set to true. Please try to check your hosting logs for any PHP errors, especially fatal ones.

2. There’re no errors, and for some reason, the PHP script just stops working before it sends anything. For example, it can be a lack of memory. Please check that you have enough memory and disk space.

Hope you’ll find the reason for the problem.

Best regards,
Sergey.

• This reply was modified 3 years, 1 month ago by Serhiy Zakharchenko.

Error Log Removed

• This reply was modified 3 years, 1 month ago by evancourtney.

@evancourtney

Thanks for providing the error log!

Unfortunately, I don’t see any error that could lead to the empty feed there. There is an error [11-Oct-2021 08:30:09 UTC] WordPress database error Can't create/write to file, but I’m not sure if it’s connected to your problem or not.

Could you please try to revert the SSP to the previous versions? You can do it with WP Rollback plugin. This way we could know if it’s a plugin or environment problem.

And please remove the error_log file from this conversation for security reasons.

I have rolled back SSP from 2.9.2 to 2.9.0

The feed page is still showing blank.

https://monicagenta.com/feed/podcast

Hello @evancourtney!

If you rolled the plugin back and the feed is still blank, it looks like it’s not a plugin issue.

I would suggest one of the following possible ways of fixing it:

1. Contact your hosting support, maybe they could help you.
2. Upgrade your hosting plan (can help if it’s a memory/disk space issue).
3. Make a copy of the site on another hosting and check if the feed is showing there.
4. Hire a developer to investigate it.

Hope you’ll manage to fix it soon.

Best regards,
Sergey.

Hi there @evancourtney and @monicagenta,

We’re happy to see that it looks like your RSS feed is back up and running. Whenever you have a moment, could you let us know the cause of this issue?

Thank you and have a good day.