Pay By Debit/Credit Defaults to USA

  • Resolved wprob7

    (@wprob7)


    3 years, 1 month ago

    When a guest customer reaches the checkout page and clicks the “Pay by debit/credit” button they are prompted to enter their credit card information as well as re-enter their billing address. By default, it shows a US flag and has fields for Zip Codes. Is it possible to either A) Disable this re-entry of the billing address (as the customer just entered it into the Woocommerce fields, or B) Change the Default Flag to Canada so it shows Canadian Fields (Postal Code, etc).

    Thanks for your help

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @wprob7

    the credit card option you are using is the standard PayPal option that is triggered when you disable Card Processing in our plugin. The billing fields are shown depending on the

    When paying with credit cards through the default credit card smart button, PayPal decides on the basis of several factors which payment flow is initiated for the customer after clicking the button.
    Included in these factors could be: The user location, user language, eventual PayPal cookies stored on the computer/browser, and many more. The browser can already make a difference.
    Some users may be presented with the inline smart fields with our without additional details requested, while some others may be presented with the checkout flow through the popup with a forced PayPal account login/registration.
    You can find more information about the standard card fields in the PayPal documentation.
    https://developer.paypal.com/docs/checkout/integration-features/standard-card-fields/
    What payment flow is initiated through the default credit card button cannot be influenced in the plugin.

    The best thing you can do to prevent users from having to enter additional details for credit card payments is to activate the PayPal Card Processing:
    https://docs.woocommerce.com/document/woocommerce-paypal-payments/#section-8
    The PayPal Card Processing is an on-site credit card checkout that works with a hosted field integration:

    Activating it removes the black default button for credit cards in the iframe and instead creates a second payment gateway exclusively for credit card payments.
    So all of your customers only need to enter their credit card information without the need for a PayPal account or additional details.

    Hopefully, this answers your questions.

    Kind regards,
    Joost

    Thread Starter wprob7

    (@wprob7)

    Hi,

    Is there a way to activate card processing through paypal? As the plugin has a bug and doesn’t allow it. If I try to disconnect / reconnect and go through the steps in the pop up, I hit a snag where the business registration field asks for a letter to be the first character, but Canadian business registrations do not start with a letter. (there are tons of support posts on this issue with no resolutions….). I tried just putting in an A to get past that, but when I get to the last screen it just doesn’t work and says “something went wrong”

    Any ideas?

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @wprob7

    ah yes, I think I just saw you ask a similar question on another thread. The issue here is that the onboarding process that you are talking about is not managed by our plugin, but completely by PayPal. We have little to no influence on that process.

    The best thing to do would be to get in contact with PayPal and have them help you sort this out. Sorry that we can’t really do much for that part of our plugin.

    Kind regards,
    Joost

Viewing 3 replies - 1 through 3 (of 3 total)
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