Reviews count is showing wrong

  • Resolved sebastainvdn

    (@sebastainvdn)


    3 years ago

    Hi, so if you scroll down to review section, you will see that the review count is showing an incorrect number.

    In this case there are only 10 reviews but the plugin is showing 17?

    Is this a bug?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support angelagrey

    (@angelagrey)

    Hello,

    According to the link you sent above, the rating count is correct. There are 11 comments and the rating count is also 11

    Best regards.

    Thread Starter sebastainvdn

    (@sebastainvdn)

    Because I disabled the plugin, it was causing more issues on my site

    Plugin Support angelagrey

    (@angelagrey)

    We have checked on our website and there’s no problem. Please check again on your website, by deactivating all other plugins, only leave the WooCommerce plugin and ours. There could be some conflict with a 3rd plugin. If there’s no conflict and the problem still remains. Please contact us through our support email: [email protected]

    Best regards.

    Thread Starter sebastainvdn

    (@sebastainvdn)

    Hey, I activated it again, and now you can see the issue in the linked page.

    Thread Starter sebastainvdn

    (@sebastainvdn)

    It’s counting every review double, as you can clearly see..

    Thread Starter sebastainvdn

    (@sebastainvdn)

    I did as you requested, disabled all the plugins and issue persists.

    Plugin Support angelagrey

    (@angelagrey)

    Hello,

    As we checked on your website the last time. It was an interface of another plugin, the rating count was also incorrect. It could be an error not from our plugin only. You can check by using another plugin with the same feature of customizing review and rating counts, to locate the problem.

    Best regards.

Viewing 7 replies - 1 through 7 (of 7 total)
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