Mail Poet in error “More than one result was found for query etc.

Hi there @tigweb,

I’m sorry for the delay. Can you please update your MailPoet 3.73.0 and let us know if this message will still appear?

Hi @guicmazeredo

I have updated to version 3.73.0 and still get the message on every part. I have added an updated screen shot.

https://drive.google.com/drive/folders/1HnzfXbyG8pIXv-M0xRJPNfcKAsX1FkwB?usp=sharing

I won’t replay to your message on post https://www.ads-software.com/support/topic/observation-after-updating-wordpress/#post-15032990 because it is the same as this error.

Thanks for the extra details @tigweb.

I’m bringing your case to our developers and we’ll keep you posted.

I appreciate your patience.

Hi there @tigweb,

First, thank you for reporting this.

To give you an update, our devs are working on a fix and they are planning to release a new version this week with this fix. Please, keep an eye on your site dashboard’s update notices and let us know if you still see any similar issues after updating the MailPoet plugin.

Thank you!

Hi @guicmazeredo

I update to Version 3.73.1 and am still get the error when opening Mailpoet. I have added some more screen shots of Query monitor if that helps.

https://drive.google.com/drive/folders/1HnzfXbyG8pIXv-M0xRJPNfcKAsX1FkwB?usp=sharing

Thanks again for your help with this error. I was hoping the updated fixed the issue.

Hi @tigweb,

The new latest version is actually 3.73.2 and it’s out. Can you test it and let us know?

Thanks!

Hi @guicmazeredo

I have updated Mailpoet to version 3.73.2 and am still getting the error on all menu selections. My WordPress version has also updated to 5.8.2

See latest screen shots
https://drive.google.com/drive/folders/1HnzfXbyG8pIXv-M0xRJPNfcKAsX1FkwB?usp=sharing

Thankyou for trying to resolve this issue.

Hello,

we found a problem that is causing it and we will fix it. Until we do you can use a temporary workaround. This happens when there are two scheduled tasks on the table mailpoet_scheduled_tasks with the type
subscribers_count_cache_recalculation. You can delete them and that should help.

Hi @paveldohnal

You are a legend. Deleteing those files worked and Mailpoet is working again on my site. Thank you & @guicmazeredo for all your help and perseverance in finding and resolving my issue.
I will update when the next version comes through and hopefully it won’t happen again.

Hello,

I am glad that helped. We just released the new version that fixes the issue completely.

Pavel

@paveldohnal not seeing a table for

subscribers_count_cache_recalculation

I am seeing mailpoet_scheduled_task_subscribers.

Should I delete that instead?

• This reply was modified 2 years, 12 months ago by setupandsell.