Site Kit stopped tracking our site

  • Resolved boredtaiga

    (@boredtaiga)


    3 years, 4 months ago

    Hi!

    Site Kit stopped tracking our site since a few weeks back. Nothing was changed, and it was working before. No matter what I’ve tried so far (reinstalling the plugin several times, adding the Analytics tracking code manually to the theme header.php file, etc.), the issue doesn’t seem to be resolvable.

    Any ideas on what could be the problem? Thank you for your kind support in advance!

    P.S.: I’ve submitted the Web Health Info through the secure form.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Adam Dunnage

    (@adamdunnage)

    Hello @boredtaiga thanks for reaching out. I’d be happy to look into this for you.

    If your Analytics has stopped tracking it is likely that scripts are being blocked from firing on your site to gather that data.

    Thank you for providing your information via the form that is very useful. I can see that you have the ‘Complianz | GDPR/CCPA Cookie Consent‘ plugin active on your site. Would you be able temporarily disable this and see if your stats are then tracking again?

    You can check this by going to https://analytics.google.com/ selecting your Analytics account > Realtime > Overview.

    Let me know how you get on and if you have any questions .

    Plugin Support Adam Dunnage

    (@adamdunnage)

    As we haven’t received a response, I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist. Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
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