Could not fetch your site data

Hi there,

Thanks for reaching out! Taking a look at your Publicize settings here, I can see that the Facebook connection was set up using a certain WordPress.com account, and it was configured to only allow this user to use the Facebook connection to send posts.

The most recent posts have all been published by WordPress.com account’s other than the one that set up the connection.

To make those connections available for those users, you can remove the current connection to your Facebook page and then reconnect, making sure to check the “Make this connection available to all users of this blog?” box.

Once that’s done, any user on the site that is publishing posts will have the ability to use the publicize connection.`

Thank you very much, this seems to have solved the issue: I just tested with a test post and this was published to Facebook, so that is great. I do however keep getting the ‘Could not fetch your site data’ error at https://jptools.wordpress.com/debug/ . Any additional things I check for this perhaps?

Thanks again,
Ben

Hi @kafonline

I’ve taken a look into the Jetpack connection, and I can see that it’s currently healthy and doesn’t show that status anymore, but I’d be happy to explain further that.

The “Could not fetch your site data” error usually means that Jetpack is having troubles trying to sync with your site, which is generally caused by a security plugin or something filtering requests at the server level.

Your site seems to be synced for now, but I wanted to clarify further this error.

Do let us know if there’s anything!

Best,