Spotify seems to have problem with media in feed

  • Resolved Honkytonky

    (@honkytonky)


    3 years, 3 months ago

    Dear team,

    after struggling long term with an issue I have only with Spotify I wanted to reach out to you whether you have ever heard of similar problems. Most of the episodes I release never get published on Spotify – I offer the media self-hosted on a dedicated server, as MP3, which on Apple and any other service works well and are pretty fast served/ updated. Nevertheless Spotify ignores most of my episodes – I tried most of configurations in the backend of the plugin and constantly check the feed – with no success. Lately Spotify sent me the mail I attach below, but they also do not seem to know where the problem comes from…would you suggest to reinstall zyour plugin maybe?
    Thanks and greetings from Chile!

    Hi again,

    Thanks for patiently waiting.

    Upon further investigation, the audio files for the missing episodes give back an error when we try to download them. This is due to the files being non-media content that has failed decoding checks.

    With this, we recommend updating the audio files of the said episodes so they’ll be properly ingested. Your host could help you with the changes you’ll have to make. Once done, kindly give it a few more hours for the update to reflect on our system, and for the episodes to go live on Spotify.

    That should get you covered. Let us know if we can help you with anything else. You know where you can reach us.

    Kind regards,
    Jhen

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support keleigh824

    (@keleigh824)

    Hi @honkytonky,

    I’m sorry to see that you’re experiencing some trouble here. Spotify is a little different than the other platforms in that they actually download your content to their own platform first and then serve listeners from there (which is why their stats are also separate). Other platforms, such as Apple Podcasts, stream the content from your site.

    With that said, it doesn’t appear that this is a problem with the plugin, as your episode media files are accessible and pulling media but we notice that for the files that aren’t on Spotify, they do seem to be returning a different content type, svg/xml. Do you have any sort of caching enabled or media optimization enabled that could be affecting these certain files?

    screenshot:
    https://drive.google.com/file/d/1kXje9LWuYSCaY9gCz8NNVYFfTclFsdMT/view?usp=sharing

    Thread Starter Honkytonky

    (@honkytonky)

    Dear Kelly,

    thanks so much for pointing out the problem. I would no have been able to tell this.
    I tried to display the same information that you fetched in the screenshot, did you use the console or how were you able to display the mp3 headers.

    I use hardly any plugin only elementor on the wp install. No caching plugin or media optimizer installed. I really do not know how three or four posts would be any different than the rest…that is really strange.

    Do you think I could somehow enforce a mimetype for any mp3 in the plugins feed by any chance so that I would avoid this behavior from the very start? I thought about htaccess rules or some hook into the plugins generated feed to modify the podcast feed…or is it hopeless?

    I would really love to complete the podcast on spotify.

    Have a great day and thank you!

    Saludos de Chile

    Micha

    Plugin Author Serhiy Zakharchenko

    (@zahardoc)

    Hi @honkytonky!

    If it’s a server settings problem you can’t do anything with it from the WordPress side, so plugins can’t help.
    I can see 2 options here – either ask your hosting to fix it providing the screenshot Kelly has sent to you, or just change the hosting.

    Have a nice day,
    Sergey, Castos development team.

Viewing 3 replies - 1 through 3 (of 3 total)
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