DeCarousel is not working, support is not responding.

  • Resolved devflashmarketing

    (@devflashmarketing)


    2 years, 12 months ago

    Hi support..

    This is a ticket send to your support team 24/11 – 2021:

    “We have a client with a website: https://www.theadvice.net/

    A week ago the “De Carousel” slider worked fine, we haven’t changed anything noticeable with the setup, no new plugins. We did update wordpress and Elementor to the latest versions.

    Now the slider displays the slider perfectly (sometimes) on the frontend, but when the slide animation starts the next slides are all blank with no content.

    Sometimes when you are viewing the slider from the “edit with Elementor” side of things it looks and works correctly, but still doesn’t work on frontend.

    We don’t run any cache like programs on the site, I tried different browsers and cleared my local cache. With no luck.”

    __________________________________________________

    The only thing we have gotten from support is this reply:

    “I’m Navynda, from deTheme Studio. First of all I want to thank you for using our theme. Thanks for your information, we will find out and solve the problem very soon. Please wait for a reply from us.

    Thank you!

    —
    Cheers from deTheme Support
    Navynda”

    And a mail stating that they will close our ticket since they havent gotten an reply in 7 days… when its clearly statet in the above message “Please wait for a reply from us”…

    We might need to look for better themes, this is not something we got time to as a large agency.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Detheme

    (@detheme)

    Hi @devflashmarketing,
    sorry for the inconvenience.
    Can you provide a video link regarding the issue that occurred?
    You can record with loom and give us the link.
    If you can contact us via this email [email protected] along with the login info it also helps.
    Thank you.

    • This reply was modified 2 years, 12 months ago by Detheme.
    Plugin Author Detheme

    (@detheme)

    Hi @devflashmarketing, since other team members have responded via our ticketing system and helped you resolve the issue, and until now we haven’t even received your feedback. So with this we consider the issue has been solved. Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘DeCarousel is not working, support is not responding.’ is closed to new replies.