[NSFW] Incompleted payments

Hi
This is the Stripe Support transcript

“

Upon checking, it appears that the log message “Stripe doesn’t currently support application fees for platforms in US with connected accounts in IN”.

That said, there’s an application fee passed which isn’t supported since the platform isn’t based in India: https://support.stripe.com/questions/stripe-india-support-for-marketplaces
screenshot_2021-12-09_12.54.04.png
To resolve this, you must reach out to the platform to remove the application fee in the payment intents.
You may also see the details on the request ID here: Log req_ibKA49HhsL8KpH
LOG
POST /v1/payment_intents
Dec 8, 5:33 AM
Status: 200″

my payments are going into incomplete
when people paid into our organizations, the payments are not credited to our account as well as not refunded to their account also.
Please check on this issue.
thank you.

The page I need help with: [log in to see the link]