Product images not working
-
The product images show on the shop page but when you click on any individual product the image doesnt show up. I’ve deactivated all other plugins except woocommerce and it still doesnt work. This only happened after adding 4 new products.
I tried removing attributes and adding them back but it still doesnt show up.
thank you for your help.The page I need help with: [log in to see the link]
-
Here’s the status report.
### WordPress Environment ### WordPress address (URL): https://americanpatriotcoffeeco.com Site address (URL): https://americanpatriotcoffeeco.com WC Version: 5.9.0 REST API Version: ? 5.9.0 WC Blocks Version: ? 6.1.0 Action Scheduler Version: ? 3.3.0 WC Admin Version: ? 2.8.0 Log Directory Writable: ? WP Version: 5.8.2 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.26 PHP Post Max Size: 1,020 MB PHP Time Limit: 300 PHP Max Input Vars: 3000 cURL Version: 7.80.0 OpenSSL/1.1.1l SUHOSIN Installed: – MySQL Version: 5.6.41-84.1 Max Upload Size: 1,020 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 5.6.0 WC Database Prefix: grK_ Total Database Size: 36.12MB Database Data Size: 28.50MB Database Index Size: 7.62MB grK_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB grK_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB grK_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB grK_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB grK_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB grK_woocommerce_order_itemmeta: Data: 0.09MB + Index: 0.09MB + Engine InnoDB grK_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB grK_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB grK_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB grK_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB grK_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB grK_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB grK_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB grK_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB grK_actionscheduler_actions: Data: 0.39MB + Index: 0.42MB + Engine InnoDB grK_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB grK_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB grK_actionscheduler_logs: Data: 0.27MB + Index: 0.20MB + Engine InnoDB grK_aioseo_cache: Data: 0.08MB + Index: 0.03MB + Engine InnoDB grK_aioseo_notifications: Data: 0.03MB + Index: 0.06MB + Engine InnoDB grK_aioseo_posts: Data: 0.08MB + Index: 0.02MB + Engine InnoDB grK_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB grK_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB grK_comments: Data: 0.09MB + Index: 0.09MB + Engine InnoDB grK_et_bloom_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB grK_et_social_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB grK_gdpr_cc_options: Data: 0.02MB + Index: 0.00MB + Engine InnoDB grK_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB grK_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB grK_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB grK_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB grK_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB grK_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB grK_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB grK_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB grK_mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB grK_mailpoet_newsletters: Data: 0.03MB + Index: 0.03MB + Engine InnoDB grK_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB grK_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB grK_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB grK_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB grK_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB grK_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB grK_mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB grK_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB grK_mailpoet_segments: Data: 0.02MB + Index: 0.02MB + Engine InnoDB grK_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB grK_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB grK_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB grK_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB grK_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB grK_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB grK_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB grK_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB grK_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB grK_mailpoet_subscribers: Data: 0.02MB + Index: 0.11MB + Engine InnoDB grK_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB grK_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB grK_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB grK_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB grK_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB grK_mw_wc_qbo_sync_customer_pairs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB grK_mw_wc_qbo_sync_log: Data: 0.05MB + Index: 0.00MB + Engine InnoDB grK_mw_wc_qbo_sync_paymentmethod_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB grK_mw_wc_qbo_sync_payment_id_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB grK_mw_wc_qbo_sync_product_pairs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB grK_mw_wc_qbo_sync_qbo_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB grK_mw_wc_qbo_sync_qbo_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB grK_mw_wc_qbo_sync_real_time_sync_history: Data: 0.06MB + Index: 0.00MB + Engine InnoDB grK_mw_wc_qbo_sync_real_time_sync_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB grK_mw_wc_qbo_sync_shipping_product_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB grK_mw_wc_qbo_sync_tax_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB grK_mw_wc_qbo_sync_variation_pairs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM grK_mw_wc_qbo_sync_wq_cf_map: Data: 0.00MB + Index: 0.00MB + Engine MyISAM grK_options: Data: 5.03MB + Index: 2.19MB + Engine InnoDB grK_postmeta: Data: 1.34MB + Index: 0.53MB + Engine InnoDB grK_posts: Data: 2.05MB + Index: 0.06MB + Engine InnoDB grK_rsssl_csp_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB grK_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB grK_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB grK_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB grK_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB grK_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB grK_usermeta: Data: 0.13MB + Index: 0.13MB + Engine InnoDB grK_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB grK_wcs_payment_retries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB grK_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB grK_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB grK_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB grK_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB grK_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB grK_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB grK_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB grK_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB grK_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB grK_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB grK_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB grK_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB grK_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB grK_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB grK_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB grK_wfconfig: Data: 1.27MB + Index: 0.00MB + Engine InnoDB grK_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB grK_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB grK_wffilemods: Data: 5.52MB + Index: 0.00MB + Engine InnoDB grK_wfhits: Data: 0.09MB + Index: 0.05MB + Engine InnoDB grK_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB grK_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB grK_wfknownfilelist: Data: 2.52MB + Index: 0.00MB + Engine InnoDB grK_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB grK_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB grK_wflogins: Data: 0.16MB + Index: 0.06MB + Engine InnoDB grK_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB grK_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB grK_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB grK_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB grK_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB grK_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB grK_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB grK_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB grK_woocommerce_square_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB grK_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB staging_grK_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB staging_grK_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB staging_grK_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB staging_grK_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB staging_grK_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB staging_grK_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB staging_grK_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB staging_grK_et_bloom_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB staging_grK_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB staging_grK_options: Data: 2.08MB + Index: 0.06MB + Engine InnoDB staging_grK_postmeta: Data: 0.17MB + Index: 0.03MB + Engine InnoDB staging_grK_posts: Data: 1.45MB + Index: 0.06MB + Engine InnoDB staging_grK_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB staging_grK_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB staging_grK_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB staging_grK_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB staging_grK_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB staging_grK_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB staging_grK_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB staging_grK_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB staging_grK_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB staging_grK_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB staging_grK_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB staging_grK_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB staging_grK_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB staging_grK_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB staging_grK_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB staging_grK_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB staging_grK_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB staging_grK_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB staging_grK_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB staging_grK_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB staging_grK_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB staging_grK_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB staging_grK_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB staging_grK_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB staging_grK_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB staging_grK_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB staging_grK_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB staging_grK_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB staging_grK_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB staging_grK_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB staging_grK_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB staging_grK_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB staging_grK_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB staging_grK_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### attachment: 85 custom_css: 3 et_pb_layout: 5 jp_img_sitemap: 3 jp_sitemap: 3 jp_sitemap_master: 3 mailpoet_page: 1 nav_menu_item: 7 oembed_cache: 1 page: 15 post: 5 product: 11 product_variation: 14 revision: 91 shop_coupon: 1 shop_order: 56 shop_subscription: 3 wpephpcompat_jobs: 1 wpforms: 1 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (11) ### Mailchimp for WooCommerce: by Mailchimp – 2.5.4 WooCommerce Sync for QuickBooks Online - Custom Field Mapping: by MyWorks Software – 1.3.0 WooCommerce Sync for QuickBooks Online - by MyWorks Software: by MyWorks Software – 2.3.1 Really Simple SSL pro: by Really Simple Plugins – 5.2.3.1 Really Simple SSL: by Really Simple Plugins – 5.2.0 Advanced Order Export For WooCommerce: by AlgolPlus – 3.2.1 WooCommerce All Products For Subscriptions: by WooCommerce – 3.1.31 WooCommerce - ShipStation Integration: by WooCommerce – 4.1.48 WooCommerce Square: by WooCommerce – 2.7.0 WooCommerce Subscriptions: by WooCommerce – 3.1.6 WooCommerce: by Automattic – 5.9.0 ### Inactive Plugins (12) ### All in One SEO: by All in One SEO Team – 4.1.5.3 Bluehost: by Bluehost – 2.8.5 Code Snippets: by Code Snippets Pro – 2.14.2 Colorlib Login Customizer: by Colorlib – 1.3.0 Insert Headers and Footers: by WPBeginner – 1.6.0 Jetpack: by Automattic – 10.4 Monarch Plugin: by Elegant Themes – 1.4.14 MonsterInsights - EU Compliance: by MonsterInsights Team – 2.1.0 MonsterInsights Pro: by MonsterInsights – 8.2.0 PHP Compatibility Checker: by WP Engine – 1.5.2 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.16.66 Wordfence Security: by Wordfence – 7.5.7 ### Dropin Plugins (2) ### db-error.php: db-error.php maintenance.php: maintenance.php ### Must Use Plugins (2) ### Endurance Page Cache: by Mike Hansen – 2.1.2 SSO: by Garth Mortensen Mike Hansen – 0.3 ### Settings ### API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? ### WC Pages ### Shop base: #5 - /shop/ Cart: #6 - /cart/ Checkout: #7 - /checkout/ My account: #8 - /my-account/ Terms and conditions: #866 - /terms-and-conditions/ ### Theme ### Name: Divi Child Theme Version: 1.0.0 Author URL: https://divilife.com Child Theme: ? Parent Theme Name: Divi Parent Theme Version: 4.14.2 Parent Theme Author URL: https://www.elegantthemes.com WooCommerce Support: ? ### Templates ### Overrides: – ### Subscriptions ### WCS_DEBUG: ? No Subscriptions Mode: ? Live Subscriptions Live URL: https://americanpatriotcoffeeco.com Subscription Statuses: wc-active: 2 wc-cancelled: 1 WooCommerce Account Connected: ? Yes Active Product Key: ? Yes Custom Retry Rules: ? No Custom Retry Rule Class: ? No Custom Raw Retry Rule: ? No Custom Retry Rule: ? No Retries Migration Status: ? Completed Report Cache Enabled: ? Yes Cache Update Failures: ? 0 failure ### Store Setup ### Country / State: United States (US) — Florida ### Subscriptions by Payment Gateway ### Square: wc-active: 2 wc-cancelled: 1 ### Payment Gateway Support ### Square: products card_types customer_decline_messages payment_form authorization charge charge-virtual capture_charge refunds voids customer_id tokenization add_payment_method token_editor subscriptions subscription_suspension subscription_cancellation subscription_reactivation subscription_amount_changes subscription_date_changes multiple_subscriptions subscription_payment_method_change_customer subscription_payment_method_change_admin ### All Products for WooCommerce Subscriptions ### Template Overrides: – ### Square ### Environment: Production Tokenization Enabled: ? Debug Mode: Off ### Action Scheduler ### Complete: 942 Oldest: 2021-12-01 16:53:42 -0500 Newest: 2021-12-09 11:33:26 -0500 Pending: 7 Oldest: 2021-12-09 12:33:26 -0500 Newest: 2021-12-28 18:14:38 -0500 ### Status report information ### Generated at: 2021-12-09 11:52:53 -05:00
Hi @twomaxx!
Thank you for sending the status report.
I checked your site, and I think this could be related to a conflict with your DIVI theme.
To be sure, please perform a full conflict test by temporarily switching your theme back to Storefront, disable all plugins except WooCommerce (again) and repeat the action that is causing the problem. If that solves it, then re-enable all plugins one-by-one, until you find the one creating the conflict.
You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.
Let us know how it goes for you!
We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.
Cheers!
- The topic ‘Product images not working’ is closed to new replies.