Can’t post comments

  • Resolved John

    (@dv1961)


    2 years, 11 months ago

    Everything looks fine, but when you try to post a comment, that is click the ‘post comment’ button nothing happens. I think I have a standard set up, what do I need to do to make this work?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support gVectors Support

    (@gvectorssupport)

    Hi John,

    Could you please disable the following two options, delete all caches and check again:

    1. Combine JS and CSS Files to Optimize Page Loading Speed
    2. Minify JS and CSS Files to Optimize Page Loading Speed

    Those options are located in the Dashboard > wpDiscuz > Settings > General Settings tab.

    Thread Starter John

    (@dv1961)

    That has worked, thanks.

    I made a couple of other changes, each time I had to empty wp-rocket’s cache, is that standard for discuz?

    • This reply was modified 2 years, 11 months ago by John.
    Plugin Support gVectors Support

    (@gvectorssupport)

    Could you please clarify a bit? Please see how it looks in our case: https://www.screencast.com/t/BhauI94ZFMaU

    Thread Starter John

    (@dv1961)

    Everything is fine, thanks

    Thread Starter John

    (@dv1961)

    Unfortunately this problem has recurred. I’ve just received an email from someone who has now tried twice to post a comment but the post comment button doesn’t respond.

    Here’s the link again:
    https://apramada.org/articles/the-burning-house/

    Thread Starter John

    (@dv1961)

    I’ve changed caching plugin from wp rocket wp supercache and it appears to be working. I wonder if there is an issue wpdiscusz and wp rocket? Have you come across this before?

    Plugin Support gVectors Support

    (@gvectorssupport)

    John,

    Please try to re-enable the options:

    1. Combine JS and CSS Files to Optimize Page Loading Speed
    2. Minify JS and CSS Files to Optimize Page Loading Speed

    Then exclude the following file from the WP Rocket plugin settings:

    wpdiscuz/assets/js/wpdiscuz-combo.min

    Also, you can try to exclude the whole wpdiscuz folder from the cache plugin. You should not get any issues anymore.

    Please don’t forget to delete all kinds of caches before testing.

Viewing 7 replies - 1 through 7 (of 7 total)
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