• Resolved momozaru

    (@momozaru)


    Hello everybody.

    I created my store few months ago, added a hundred products as I wanted and only now have I started to configure my taxes. Problem: woocommerce is lost.

    Let me explain: I chose to enter the prices including VAT, to display them including VAT in the shop, then when validating the basket, the price is displayed and in brackets is explained the rate and the amount of VAT . However, once the person has identified himself on his account, ALL the prices are updated on the site as if I had entered them before tax and they all take + 20% (for the example of France).

    To be more concrete: I put a product at 2,500 yen including tax, when placing in the basket it will be announced at 3,000 yen (as if I had announced it excluding tax). In addition, if I go to the product search, another item that I had set at 2,500 yen including tax also went to 3,000 yen displayed (although I have not yet put it in the cart).

    I deactivated all my plugins to find out if it could not come from there (except Flexible shipping, I’m afraid that this will delete my information).

    Help !

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    To get a better understanding, could you share the following?

    Screenshots of your tax settings: I recommend?https://snipboard.io?for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this chat. It works with Chrome, Firefox, Safari, and Edge.

    System Status:?You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Thread Starter momozaru

    (@momozaru)

    Screenshot of the tax settings

    System status (It was in french, I’ve roughly translated some of it) :

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://momozaru.com
    Site address (URL): https://momozaru.com
    WC Version: 6.0.0
    REST API Version: ? 6.0.0
    WC Blocks Version: ? 6.3.3
    Action Scheduler Version: ? 3.3.0
    WC Admin Version: ? 2.9.4
    Log Directory Writable: ?
    WP Version: 5.8.2
    WP Multisite: –
    WP Memory Limit: 256 Mo
    WP Debug Mode: –
    WP Cron: ?
    Language: fr_FR
    External object cache: –
    
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    PHP Post Max Size: 128 Mo
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    OpenSSL/1.1.1d
    
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    Max Upload Size: 128 Mo
    Default Timezone is UTC: ?
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    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
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    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (18) ###
    
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    ### Settings ###
    
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    Currency Position: left
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    ### Theme ###
    
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    Version: 1.0.0
    Author URL: https://underscores.me/
    Child Theme: ? – Si vous modifiez WooCommerce sur un thème parent que vous n’avez pas construit personnellement
    nous vous recommandons d’utiliser un thème enfant. Voir?: Comment créer un thème enfant
    
    WooCommerce Support: ?
    
    ### Templates ###
    
    Archive Template: Votre thème a un fichier woocommerce.php
    vous ne serez pas en mesure de substituer le modèle personnalisé woocommerce/archive-product.php étant donné que woocommerce.php a la priorité sur archive-product.php. Ceci vise à prévenir les problèmes d’affichage.
    
    Overrides: momozaru/woocommerce/archive-product.php
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    momozaru/woocommerce/emails/plain/customer-invoice.php
    momozaru/woocommerce/emails/plain/customer-new-account.php version 3.7.0 est obsolète. Core version is 6.0.0
    momozaru/woocommerce/emails/plain/customer-note.php
    momozaru/woocommerce/emails/plain/customer-on-hold-order.php
    momozaru/woocommerce/emails/plain/customer-processing-order.php
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    momozaru/woocommerce/single-product/share.php
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    momozaru/woocommerce/single-product/stock.php
    momozaru/woocommerce/single-product/tabs/additional-information.php
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    momozaru/woocommerce/taxonomy-product-cat.php
    momozaru/woocommerce/taxonomy-product-tag.php
    
    Outdated Templates: ?
    					
    					
    						Learn how to update
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: ?
    Shop country code: JP
    WooCommerce currency supported: ?
    PayPal card processing available in country: –
    Pay Later messaging available in country: –
    Webhook status: –
    Vault enabled: ?
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: –
    
    ### Modèles TI WooCommerce Wishlist ###
    
    Remplacements: –
    
    ### Action Scheduler ###
    
    Finished: 636
    Oldest: 2021-11-24 11:38:24 +0000
    Newest: 2021-12-20 14:42:46 +0000
    
    Failed: 5
    Oldest: –
    Newest: –
    
    Awaiting: 3
    Oldest: 2021-12-21 10:11:13 +0000
    Newest: 2021-12-21 14:42:46 +0000
    
    ### Status report information ###
    
    Generated at: 2021-12-20 17:03:39 +00:00
    

    Hope that helps, thank you !

    • This reply was modified 2 years, 11 months ago by momozaru.
    Mirko P.

    (@rainfallnixfig)

    Hi @momozaru,

    Thanks for sending over your system status.

    I checked this product https://momozaru.com/produit/one-piece-magazine-vol-10/ which is currently priced at ¥2,500 (TTC) and the same price should be reflected in the cart since you’re showing prices including tax in the shop, cart and checkout pages.

    Once I add the product to the cart its price changes to ¥2,778, as you can see here:

    Typically, issues like these are caused by a conflicting plugin or theme installed on the site. In order to troubleshoot this further would you mind taking the following steps?

    1. Temporarily switch to one of our default themes, such as Storefront to ensure that this isn’t a theme compatibility issue. Once you switch themes, can you check and see if everything functions as expected?

    2. If not, we also recommend deactivating all plugins except for WooCommerce to see if this resolves the issue at that point. If it does, then you would need to activate each plugin, one at a time, to see if you can find the conflicting extension/plugin.

    For a full guide on conflict testing, please see: https://docs.woocommerce.com/document/woocommerce-self-service-guide/

    Cheers.

    Thread Starter momozaru

    (@momozaru)

    Hello, thank you for your reply.

    I switched the theme to storefront and deactivated the plugins except for Woocommerce but it didn’t change anything regarding the VAT issues.

    Regarding your exemple, I couldn’t reproduce that bug where the price would change from the page to the cart.

    While I was writing this reply I tried to change the shop’s address to a French one instead of our Japanese one, and asked to display the shop’s address as default.
    Somehow it seems to have fixed all of the issues, the correct tax amount is now correctly added or substracted depending on the shoppers address.

    I’m not sure why it fixed it, I suppose it could have been something else I did but I don’t think it was.
    Thank you for your time regardless.

    @momozaru

    Glad to hear it – thanks for letting us know!

    I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

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