• Resolved pappubracelet

    (@pappubracelet)


    Hi there..

    Previously, I was able to connect with Facebook business, create a store and update products. But it is not currently updating the products. Despite a healthy connection, on the "Marketing -> Facebook" page;
    Page
    Pixel
    Catalog
    Business Manager Account
    I am unable to receive data such as and update.
    Thanks in advance..

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Hi @pappubracelet

    Thank you for reaching out!

    If I understand correctly, you have successfully connected the plugin to your shop’s Facebook page, but the products are not being synced to the Facebook catalog. Have you tried reconnecting the plugin to your Facebook page? I would recommend reconnecting the plugin and then checking if this resolves this issue.

    Also, could share your current System Status Report? You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

    Once we have that, we will be happy to look further into this for you ??

    Thank you!

    Thread Starter pappubracelet

    (@pappubracelet)

    After making the connection, it does not receive the “Page, pixel, catalog, Business Manager account” information on the woocommerce page for Facebook. Values are empty. I have reconnected many times, same result.

    Thank you..

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://pappubracelet.com
    Site address (URL): https://pappubracelet.com
    WC Version: 6.0.0
    REST API Version: ? 6.0.0
    WC Blocks Version: ? 6.3.3
    Action Scheduler Version: ? 3.3.0
    WC Admin Version: ? 2.9.4
    Log Directory Writable: ?
    WP Version: 5.8.2
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ?
    Language: tr_TR
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache/2
    PHP Version: 7.4.27
    PHP Post Max Size: 400 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 5000
    cURL Version: 7.80.0
    OpenSSL/1.0.2k-fips
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.35
    Max Upload Size: 400 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
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    WC Database Prefix: wp_
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    Veritaban? indis boyutu: 9.51MB
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    wp_zbs_segments: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_zbs_segments_conditions: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_zbs_settings: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB
    wp_zbs_sys_cronmanagerlogs: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_zbs_sys_email: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_zbs_sys_email_hist: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB
    wp_zbs_tags: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_zbs_tags_links: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB
    wp_zbs_tax_table: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_zbs_temphash: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_zbs_tracking: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_zbs_transactions: Veriler: 0.02 MB + Dizin: 0.14 MB + Motor InnoDB
    
    ### Post Type Counts ###
    
    acf-field: 1
    acf-field-group: 1
    attachment: 1456
    awdp_pt_products: 1
    awdp_pt_rules: 1
    br_labels: 6
    cookielawinfo: 7
    custom_css: 1
    customize_changeset: 10
    gift_card: 1
    giftcard: 1
    groovy_menu_preset: 1
    is_search_form: 1
    mailpoet_page: 1
    mc4wp-form: 1
    ml-slide: 3
    ml-slider: 1
    nav_menu_item: 95
    nf_sub: 39
    oembed_cache: 14
    page: 18
    polylang_mo: 2
    post: 5
    pretty-link: 1
    product: 424
    product_variation: 5
    product-feed: 1
    rank_math_schema: 1
    revision: 5
    rmp_menu: 1
    schema: 2
    shop_coupon: 7
    shop_order: 263
    shop_order_refund: 2
    sp_wcslider: 3
    tablepress_table: 1
    um_directory: 1
    um_form: 3
    user_registration: 1
    vc_grid_item: 1
    wacv_email_template: 3
    wapf_product: 3
    watermark: 1
    wc_category_slider: 1
    wdi_instagram: 2
    woolinkedvariation: 1
    wp_block: 2
    wpdiscuz_form: 1
    wpes_setting: 1
    wpmm_theme: 3
    yith_wcps_type: 1
    yith-wcbm-badge: 1
    ywcm_message: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (64) ###
    
    Acowebs Woocommerce Dynamic Pricing: (Acowebs) – 4.0.6
    Advanced Product Fields for WooCommerce: (StudioWombat) – 1.4.3
    WooCommerce Advanced Product Labels: (BeRocket) – 1.2.3.4
    Advanced Woo Search: (ILLID) – 2.43
    All 404 Redirect to Homepage: (wp-buy) – 3.2
    ARG MultiStep Checkout for WooCommerce: (ARG Themes) – 4.0.2
    BIALTY - Bulk Image Alt Text (Alt tag, Alt Attribute) with Yoast SEO + WooCommerce: (Pagup) – 1.4.4.6
    BIGTA - Bulk Image Title Attribute: (Pagup) – 1.2.2
    Checkout Field Editor and Manager for WooCommerce: (Acowebs) – 2.1.18
    WooCommerce Coupon Generator: (Jeroen Sormani) – 1.2.0
    Customer Reviews for WooCommerce: (CusRev) – 4.32
    Duo Two-Factor Authentication: (Duo Security) – 2.5.7
    Duplicate Page: (mndpsingh287) – 4.4.7
    WooCommerce i?in Facebook: (Facebook) – 2.6.8
    Goya Core: (Everthemes) – 1.0.5
    Head Meta Data: (Jeff Starr) – 20210713
    HookMeUp – Additional Content for WooCommerce: (GetBowtied) – 1.3.5
    Insert Headers and Footers: (WPBeginner) – 1.6.0
    iyzico WooCommerce: (iyzico) – 3.1.1
    Jetpack: (Automattic) – 10.4
    Current Year and Copyright Shortcodes: (David Gewirtz) – 1.0.2
    WPBakery Page Builder: (Michael M - WPBakery.com) – 6.7.0
    Kadence WooCommerce Email Designer: (Kadence WP) – 1.4.9
    Kirki Customizer Framework: (David Vongries) – 3.1.9
    Loco Translate: (Tim Whitlock) – 2.5.5
    Media Cleaner: (Jordy Meow) – 6.2.7
    Menu Icons: (ThemeIsle) – 0.12.9
    Meta Box: (MetaBox.io) – 5.5.1
    Newsletter - Addons Manager: (The Newsletter Team) – 1.1.5
    Newsletter - Import: (The Newsletter Team) – 1.2.6
    Newsletter - Instasend (BETA): (The Newsletter Team) – 1.0.2
    Newsletter - SMTP Addon: (The Newsletter Team) – 1.0.0
    Newsletter - WP Users Integration: (The Newsletter Team) – 1.2.8
    Bülten: (Stefano Lissa & Newsletter Tak?m?) – 7.3.4
    Ninja Forms: (Saturday Drive) – 3.6.7
    PW WooCommerce Bulk Edit: (Pimwick
    LLC) – 2.92
    
    SKU Generator for WooCommerce: (WP Wham) – 1.5.1
    Smart Slider 3: (Nextend) – 3.5.1.2
    UpdraftPlus - Backup/Restore: (UpdraftPlus.Com
    DavidAnderson) – 1.16.66
    
    WC Ajax Product Filters: (Shamim Al Mamun) – 2.0.3.8
    WC Hide Shipping Methods: (Rynaldo Stoltz) – 1.5
    Abandoned Cart Recovery for WooCommerce: (VillaTheme) – 1.0.4.7
    Advanced Shipment Tracking for WooCommerce: (zorem) – 3.3.1
    Woo Discount Rules: (Flycart) – 2.3.11
    Ultimate Gift Cards For WooCommerce: (MakeWebBetter) – 2.3.0
    WPC Product Bundles for WooCommerce (Premium): (WPClever) – 6.0.3
    Product Feed PRO for WooCommerce: (AdTribes.io) – 11.0.7
    Additional Variation Images Gallery for WooCommerce: (Emran Ahmed) – 1.2.9
    Variation Swatches for WooCommerce: (Emran Ahmed) – 1.1.19
    WooCommerce: (Automattic) – 6.0.0
    StoreCustomizer: (Kaira) – 2.3.6
    Wordfence Security: (Wordfence) – 7.5.7
    Yoast SEO: (Yoast ekibi) – 17.8
    WP Bottom Menu: (J4) – 1.4.3
    WP Data Access: (Passionate Programmers) – 5.1.0
    WP Fastest Cache: (Emre Vona) – 0.9.5
    WP Mail SMTP: (WPForms) – 3.2.1
    WP Maintenance Mode: (Designmodo) – 2.4.1
    WP Menu Cart: (Jeremiah Prummer
    Ewout Fernhout) – 2.10.3
    
    WP-Optimize - Clean, Compress, Cache: (David Anderson
    Ruhani Rabin
    Team Updraft) – 3.2.1
    
    WPC WooCommerce i?in Bile?ik ürün Eklentisi: (WPClever) – 4.1.2
    Smart Coupons for WooCommerce: (WebToffee) – 1.3.6
    YITH WooCommerce Wishlist: (YITH) – 3.4.0
    Jetpack CRM: (Automattic) – 4.7.0
    
    ### Inactive Plugins (4) ###
    
    Flexible Invoices for WooCommerce and WordPress: (WP Desk) – 5.6.1
    Troubleshoot Facebook for WooCommerce: (nicw) – Beta
    WooCommerce PDF Invoices & Packing Slips: (Ewout Fernhout) – 2.11.1
    WooCommerce Shortcodes: (WooThemes
    Claudio Sanches) – 1.0.0
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: TRY (?)
    Currency Position: left_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: bundle (bundle)
    composite (composite)
    external (external)
    grouped (grouped)
    pw gift card (pw-gift-card)
    simple (simple)
    variable (variable)
    wgm_gift_card (wgm_gift_card)
    woosb (woosb)
    woosg (woosg)
    yith_bundle (yith_bundle)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    
    ### WC Pages ###
    
    Ma?aza giri? sayfas?: #4036 - /koleksiyonlar/
    Sepet sayfas?: #4037 - /sepet/
    ?deme sayfas?: #4038 - /odeme/
    Hesab?m sayfas?: #4039 - /hesabim/
    ?artlar ve ko?ullar: #72 - /mesafeli-satis-sozlesmesi/
    
    ### Theme ###
    
    Name: Goya Child Theme
    Version: 1.0
    Author URL: https://themeforest.net/user/luisvelaz
    Child Theme: ?
    Parent Theme Name: Goya
    Parent Theme Version: 1.0.6.6
    Parent Theme Author URL: https://themeforest.net/user/everthemess
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: goya/woocommerce/archive-product.php
    goya/woocommerce/cart/cart-empty.php
    goya/woocommerce/cart/cart-shipping.php
    goya/woocommerce/cart/cart.php
    goya/woocommerce/cart/mini-cart.php
    goya/woocommerce/cart/shipping-calculator.php
    goya/woocommerce/checkout/form-checkout.php
    goya/woocommerce/checkout/form-coupon.php
    goya/woocommerce/checkout/form-login.php
    goya/woocommerce/checkout/review-order.php
    goya/woocommerce/content-product.php
    goya/woocommerce/content-single-product.php
    goya-child/woocommerce/emails/admin-new-order.php
    goya-child/woocommerce/emails/customer-invoice.php
    goya/woocommerce/global/form-login.php
    goya/woocommerce/global/quantity-input.php
    goya/woocommerce/global/wrapper-end.php
    goya/woocommerce/global/wrapper-start.php
    goya/woocommerce/loop/add-to-cart.php
    goya/woocommerce/loop/loop-start.php
    goya/woocommerce/loop/pagination.php
    goya/woocommerce/myaccount/form-login.php
    goya/woocommerce/myaccount/navigation.php
    goya/woocommerce/order/form-tracking.php
    goya/woocommerce/order/tracking.php
    goya/woocommerce/product-searchform.php
    goya/woocommerce/single-product/photoswipe.php
    /home/pappubra/domains/pappubracelet.com/public_html/wp-content/plugins/woo-variation-gallery/templates/product-images.php
    /home/pappubra/domains/pappubracelet.com/public_html/wp-content/plugins/woo-variation-gallery/templates/product-thumbnails.php
    goya/woocommerce/single-product/related.php
    goya/woocommerce/single-product/tabs/tabs.php
    goya/woocommerce/single-product/up-sells.php
    goya/woocommerce/single-product-reviews.php
    goya/woocommerce/content-product_cat.php
    
    ### Action Scheduler ###
    
    Tamamla: 932
    Oldest: 2021-12-16 11:46:26 +0000
    Newest: 2021-12-26 12:11:10 +0000
    
    Ba?ar?s?z: 133
    Oldest: 2021-08-21 12:11:59 +0000
    Newest: 2021-08-30 16:08:54 +0000
    
    Bekleyen: 1
    Oldest: 2021-12-27 03:00:00 +0000
    Newest: 2021-12-27 03:00:00 +0000
    
    ### Status report information ###
    
    Generated at: 2021-12-26 15:42:51 +03:00
    
    Thread Starter pappubracelet

    (@pappubracelet)

    Hi @pappubracelet ,

    We’d need to take a closer look at your site to understand what may be happening. Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.`

    Thread Starter pappubracelet

    (@pappubracelet)

    Ok. Thank you.

    Hi,
    is there any progress?
    have the same problem..

    Thread Starter pappubracelet

    (@pappubracelet)

    Yes, the problem persists. Waiting for reply from WooCommerce.com > My Account > Support. I’ll post here when I get the solution!

    Thread Starter pappubracelet

    (@pappubracelet)

    Problem devam ediyor mu? @dafnex35

    Hi @dafnex35 ,

    Per the forum guidelines, can you please open a separate thread for your issue so we can check and help you there?

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Connection problem’ is closed to new replies.