Backend order search

Hi there,

I am assuming the products are in stock and published, is this correct?

For better assistance, please share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

• This reply was modified 3 years, 2 months ago by Igor H.

### WordPress Environment ###

WordPress address (URL): https://136.144.210.243/~ubiqbiowp
Site address (URL): https://136.144.210.243/~ubiqbiowp
WC Version: 6.0.0
REST API Version: ? 6.0.0
WC Blocks Version: ? 6.3.3
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.9.4
Log Directory Writable: ?
WP Version: 5.8.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache/2
PHP Version: 7.3.13
PHP Post Max Size: 1 GB
PHP Time Limit: 3600
PHP Max Input Vars: 2000
cURL Version: 7.29.0
NSS/3.36

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.1.41-MariaDB
Max Upload Size: 1 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.9.0
WC Database Prefix: wp_
Total Database Size: 89.62MB
Database Data Size: 77.11MB
Database Index Size: 12.51MB
wp_woocommerce_sessions: Data: 3.02MB + Index: 0.11MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.23MB + Index: 0.09MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 1.52MB + Index: 1.98MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.11MB + Index: 0.13MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wp_admintools_acl: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_admintools_adminiplist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_admintools_badwords: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_admintools_cookies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_admintools_customperms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_admintools_filescache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_admintools_ipautoban: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_admintools_ipautobanhistory: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_admintools_ipblock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_admintools_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_admintools_profiles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_admintools_redirects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_admintools_scanalerts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_admintools_scans: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_admintools_storage: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_admintools_wafexceptions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_admintools_waftemplates: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_ak_params: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ak_profiles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ak_stats: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ak_storage: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ak_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aws_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aws_index: Data: 1.34MB + Index: 0.41MB + Engine InnoDB
wp_categorymeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.08MB + Index: 0.11MB + Engine InnoDB
wp_comments: Data: 0.17MB + Index: 0.25MB + Engine InnoDB
wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_fbv: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_fbv_attachment_folder: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fg_redirect: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_member_catmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 18.02MB + Index: 0.17MB + Engine InnoDB
wp_portfolio_catmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_postmeta: Data: 18.39MB + Index: 5.03MB + Engine InnoDB
wp_posts: Data: 17.47MB + Index: 0.59MB + Engine InnoDB
wp_product_catmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_stock_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_terms: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.14MB + Index: 0.13MB + Engine InnoDB
wp_term_taxonomy: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 1.50MB + Index: 0.92MB + Engine InnoDB
wp_users: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.20MB + Index: 0.23MB + Engine InnoDB
wp_wc_order_stats: Data: 0.14MB + Index: 0.17MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wml_entries: Data: 10.52MB + Index: 0.00MB + Engine InnoDB
wp_woo_shippment_provider: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 1.52MB + Index: 0.44MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.13MB + Index: 0.08MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.14MB + Index: 0.11MB + Engine InnoDB

### Post Type Counts ###

attachment: 329
custom_css: 1
customize_changeset: 18
elementor_font: 4
elementor_library: 5
mc4wp-form: 1
nav_menu_item: 21
page: 23
portfolio: 4
porto_builder: 1
post: 55
product: 168
product_variation: 192
revision: 1640
shop_coupon: 1
shop_order: 1106
wc_order_status: 14
wpcf7_contact_form: 2
yaymail_template: 11

### Security ###

Secure connection (HTTPS): ?
					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ?

### Active Plugins (39) ###

JCH Optimize Pro: by Samuel Marshall – pro-3.0.3
Advanced Woo Search: by ILLID – 2.43
Akeeba Backup Professional for WordPress: by Akeeba Ltd – 7.5.15
Classic Editor: by WordPress Contributors – 1.6.2
Classic Widgets: by WordPress Contributors – 0.2
Contact Form 7: by Takayuki Miyoshi – 5.5.3
Currency Switcher for WooCommerce: by WP Wham – 2.15.0
Custom Order Numbers for WooCommerce: by Tyche Softwares – 1.3.4
Duplicate Page: by mndpsingh287 – 4.4.7
Elementor Pro: by Elementor.com – 3.5.2
Elementor: by Elementor.com – 3.5.2
EU VAT for WooCommerce Pro: by WPWhale – 2.3.3
FG Magento to WooCommerce Premium: by Frédéric GILLES – 2.85.0
FileBird Lite: by Ninja Team – 4.9.7
Flexible Checkout Fields PRO: by WP Desk – 3.0.6
Flexible Checkout Fields: by WP Desk – 3.1.2
Health Check & Troubleshooting: by The www.ads-software.com community – 1.4.5
Kadence WooCommerce Email Designer: by Kadence WP – 1.4.9
Loco Translate: by Tim Whitlock – 2.5.5
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.6
Porto Theme - Functionality: by P-Themes – 2.1.6
Slider Revolution: by ThemePunch – 6.3.5
Use Any Font: by Dnesscarkey – 6.1.8
Advanced Shipment Tracking for WooCommerce: by zorem – 3.3.1
SKU Label Changer For WooCommerce: by Codember – 2.2
WooCommerce Extra Product Sorting Options: by SkyVerge – 2.9.0
WooCommerce Multiple Email Recipients: by Barn2 Plugins – 1.2
WooCommerce Order Status Manager: by SkyVerge – 1.13.2
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.11.1
WooCommerce PDF Invoices & Packing Slips Premium Templates: by Ewout Fernhout – 2.15.0
Stock Manager for WooCommerce: by StoreApps – 2.8.3
Store Toolkit for WooCommerce: by Visser Labs – 2.3.1
WooCommerce: by Automattic – 6.0.0
Yoast SEO: by Team Yoast – 17.8
WP Mail Log: by WPVibes – 0.3
WP Mail SMTP: by WPForms – 3.2.1
WPForms Lite: by WPForms – 1.7.1.2
WP Overnight Sidekick: by Jeremiah Prummer
Ewout Fernhout
Michael Kluver – 2.4.0

YITH WooCommerce Request A Quote Premium: by YITH – 3.6.0

### Inactive Plugins (10) ###

Admin Tools Professional for WordPress: by Akeeba Ltd – 1.3.1
Akismet Anti-Spam: by Automattic – 4.2.1
CURCY - Multi Currency for WooCommerce: by VillaTheme – 2.1.9
FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.15.0
Get a Quote Button for WooCommerce: by wpbean – 1.1.8
Hello Dolly: by Matt Mullenweg – 1.7.2
Mini Cart Drawer for WooCommerce: by appsbd – 3.3.0
Tracking: Emails and Notifications for WooCommerce: by RapidDev – 1.7.4
WooCommerce Show Attributes: by Isabel Castillo – 1.6.4
YITH WooCommerce Wishlist: by YITH – 3.4.0

### Must Use Plugins (4) ###

Admin Tools for WordPress: by Akeeba Ltd – 1.3.1
akeeba-backup-coreupdate.php: by  –
Elementor Safe Mode: by Elementor.com – 1.0.0
Health Check Troubleshooting Mode: by  – 1.7.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #1235 - /reagents/
Cart: #1236 - /cart/
Checkout: #1237 - /checkout/
My account: #1238 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Porto Child
Version: 1.1
Author URL: https://www.portotheme.com/
Child Theme: ?
Parent Theme Name: Porto
Parent Theme Version: 6.1.8
Parent Theme Author URL: https://www.portotheme.com/
WooCommerce Support: ?

### Templates ###

Overrides: porto/woocommerce/archive-product.php
porto/woocommerce/cart/cart-empty.php
porto/woocommerce/cart/cart-shipping.php
porto/woocommerce/cart/cart-totals.php
porto/woocommerce/cart/cart.php
porto/woocommerce/cart/cross-sells.php
porto/woocommerce/cart/mini-cart.php
porto/woocommerce/cart/proceed-to-checkout-button.php
porto/woocommerce/cart/shipping-calculator.php
porto/woocommerce/checkout/form-billing.php
porto/woocommerce/checkout/form-checkout.php
porto/woocommerce/checkout/form-coupon.php
porto/woocommerce/checkout/form-login.php
porto/woocommerce/checkout/form-pay.php
porto/woocommerce/checkout/form-shipping.php
porto/woocommerce/checkout/payment-method.php
porto/woocommerce/checkout/payment.php
porto/woocommerce/checkout/review-order.php
porto/woocommerce/checkout/thankyou.php
porto/woocommerce/content-product-cat.php
porto/woocommerce/content-product.php
porto/woocommerce/content-single-product.php
porto/woocommerce/content-widget-product.php
porto-child/woocommerce/emails/email-order-items.php
porto/woocommerce/global/form-login.php
porto/woocommerce/global/quantity-input.php
porto/woocommerce/global/wrapper-start.php
porto/woocommerce/loop/add-to-cart.php
porto/woocommerce/loop/loop-end.php
porto/woocommerce/loop/loop-start.php
porto/woocommerce/loop/no-products-found.php
porto/woocommerce/loop/orderby.php
porto/woocommerce/loop/pagination.php
porto/woocommerce/loop/rating.php
porto/woocommerce/loop/sale-flash.php
porto/woocommerce/myaccount/dashboard.php
porto/woocommerce/myaccount/downloads.php
porto/woocommerce/myaccount/form-add-payment-method.php
porto-child/woocommerce/myaccount/form-edit-account.php
porto/woocommerce/myaccount/form-edit-address.php
porto/woocommerce/myaccount/form-login.php
porto/woocommerce/myaccount/form-lost-password.php
porto/woocommerce/myaccount/form-reset-password.php
porto/woocommerce/myaccount/lost-password-confirmation.php
porto/woocommerce/myaccount/my-account.php
porto/woocommerce/myaccount/my-address.php
porto/woocommerce/myaccount/my-downloads.php
porto/woocommerce/myaccount/my-orders.php
porto/woocommerce/myaccount/navigation.php
porto/woocommerce/myaccount/orders.php
porto/woocommerce/myaccount/payment-methods.php
porto/woocommerce/myaccount/view-order.php
porto/woocommerce/order/form-tracking.php
porto/woocommerce/order/order-details-customer.php
porto-child/woocommerce/order/order-details-item.php
porto/woocommerce/order/order-details.php
porto/woocommerce/order/order-downloads.php
porto/woocommerce/order/tracking.php
porto/woocommerce/single-product/add-to-cart/simple.php
porto/woocommerce/single-product/add-to-cart/variable.php
porto-child/woocommerce/single-product/meta.php
porto/woocommerce/single-product/product-attributes.php
porto/woocommerce/single-product/product-image.php
porto/woocommerce/single-product/product-thumbnails.php
porto/woocommerce/single-product/rating.php
porto/woocommerce/single-product/related.php
porto/woocommerce/single-product/review-meta.php
porto/woocommerce/single-product/review-rating.php
porto/woocommerce/single-product/review.php
porto/woocommerce/single-product/sale-flash.php
porto/woocommerce/single-product/short-description.php
porto/woocommerce/single-product/tabs/tabs.php
porto/woocommerce/single-product/title.php
porto/woocommerce/single-product/up-sells.php
porto/woocommerce/single-product-reviews.php

### Templates ###

thumbnail: 
medium: 
medium_large: 
large: 
1536x1536: 
2048x2048: 
blog-large: 
blog-medium: 
blog-masonry: 
blog-masonry-small: 
blog-grid: 
blog-grid-small: 
related-post: 
portfolio-grid-one: 
portfolio-grid-two: 
portfolio-grid: 
portfolio-masonry: 
portfolio-full: 
portfolio-large: 
portfolio-medium: 
portfolio-timeline: 
related-portfolio: 
portfolio-cat-stripes: 
portfolio-cat-parallax: 
portfolio-thumbnail: 
member-two: 
member: 
widget-thumb-medium: 
woocommerce_thumbnail: 
woocommerce_single: 
woocommerce_gallery_thumbnail: 
shop_catalog: 
shop_single: 
shop_thumbnail: 
wc_order_status_icon: 
swatches_image_size: 

### Currency Switcher Settings ###

WooCommerce Currency Switcher Plugin: yes
Currency switcher on per product basis: yes
Revert to shop's default currency on checkout: no
Apply currency conversion to fixed amount coupons: yes
Add currency selector for fixed amount coupons: no
Apply currency conversion to shipping amount: 
Apply currency conversion to minimum order amount required for free shipping: yes
Apply currency conversion to cart fees: yes
Apply currency conversion to WooCommerce Price Filter Widget: 
Switcher placement: Array
(
    [0] => single_page_after_price_select
)
Switcher wrapper: %currency_switcher%
Switcher item format: %currency_name%
Link list switcher separator: 
Reposition page after currency switch: no
Rounding: no_round
Number of decimals: 2
Make "pretty price": no
Apply rounding and "pretty price" to shipping rates: no
Apply rounding and "pretty price" to shop's default currency: no
Order currency: yes
Format price: yes
Currencies: 
Currency (shop's default): [EUR] Euro
Total additional currencies: 2
Additional currency #1: yes
alg_currency_switcher_currency_1: EUR
Additional currency #2: yes
alg_currency_switcher_currency_2: USD
Exchange Rates: 
Exchange rates updates: twicedaily
Exchange rates server: ecb
Free Currency Converter API Key: not set
CoinMarketCap API Key: 
Exchange rates offset: 0
#2 EUR/USD (United States (US) dollar): 1.13310000
alg_currency_switcher_exchange_rate_server_EUR_USD: default
alg_currency_switcher_exchange_rate_offset_type_EUR_USD: default
percent: 0
Currency Countries (by IP): 
Currency Countries (by IP): 
Enter countries as comma separated text: 
Override country: 
#1 [EUR] Euro: Array
(
    [0] => 
)
#2 [USD] United States (US) dollar: Array
(
    [0] => 
)
Currency Languages (Locales): 
Currency Languages (Locales): 
Enter locales as comma separated text: 
Always use locale to assign currency: 
#1 [EUR] Euro: Array
(
    [0] => 
)
#2 [USD] United States (US) dollar: Array
(
    [0] => 
)
Price Formats: 
#0 [EUR] Euro: left
Additional currency code position (optional): 
Thousand separator: ,
Decimal separator: .
Number of decimals: 2
Currency Symbol: 
#1 [EUR] Euro: 
Additional currency code position (optional): 
Thousand separator: 
Decimal separator: 
Number of decimals: 
Currency Symbol: 
#2 [USD] United States (US) dollar: 
Additional currency code position (optional): 
Thousand separator: 
Decimal separator: 
Number of decimals: 
Currency Symbol: 
Flags: 
#0 [EUR] Euro: 
#2 [USD] United States (US) dollar: 
Price conversion method: 
Fix mini cart: 
Disable on URI: 
Additional price filters: 
Price filters to remove: 
Session save path: 

### Action Scheduler ###

Complete: 254
Oldest: 2021-11-29 17:22:34 +0100
Newest: 2021-12-29 11:49:57 +0100

Pending: 4
Oldest: 2021-12-29 17:31:17 +0100
Newest: 2022-01-02 16:03:27 +0100

### Status report information ###

Generated at: 2021-12-29 16:58:08 +01:00

Hi @basvweb

You’ll want to check if the issue is coming from a theme/plugin conflict. The best way to determine what’s causing the issue is to temporarily switch your theme back to Storefront and disable all plugins except for WooCommerce. If that resolves the issue, then re-enable plugins one-by-one until you find the one that’s causing the conflict.

You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

Hi @maykato

I have done this and the problem is still here.

Hi @basvweb

Thank you for the update. Another thing I noticed is that your site doesn’t meet the serve requirements as described here: https://woocommerce.com/document/server-requirements/#section-2

PHP Version: 7.3.13
Secure connection (HTTPS): ?

Try updating the above to see if that helps.

We’ve not heard back from you in a while, so I’m marking this thread as resolved. If you have further questions, please feel free to open a new topic.