OceanWP all font families dissapeared

  • Hi all,

    Not sure how long this has been going on for, I recently updated to the latest OceanWP but not sure if the issue persisted before that.

    On my website all the OceanWP default fonts have disappeared from the menu when trying to change them in the typography menu.

    Of course the fonts still exist on my site but I’m unable to change anything as the box is just showing ‘DEFAULT’ and nothing else.

    Any advice?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello,

    Kindly share a snapshot of the typography settings for the menu and Would you be so kind and go to Elementor > System Info and share the report with us so that we can take a look?

    Hello,
    I am facing the same problem.
    Here is a screenshot https://i.postimg.cc/5Ncjr5dN/64645646.png

    System Info

    					
== Server Environment ==
	Operating System: Linux
	Software: LiteSpeed
	MySQL version: MariaDB Server v10.5.12
	PHP Version: 7.2.34
	PHP Max Input Vars: 5000
	PHP Max Post Size: 1024M
	GD Installed: Yes
	ZIP Installed: Yes
	Write Permissions: All right
	Elementor Library: Connected

== WordPress Environment ==
	Version: 5.9.1
	WP Multisite: No
	Max Upload Size: 1 GB
	Memory limit: 4096M
	Permalink Structure: /%postname%/
	Language: en-GB
	Timezone: Europe/London
	Debug Mode: Inactive

== Theme ==
	Name: OceanWP
	Version: 3.1.3
	Author: OceanWP
	Child Theme: No

== User ==
	Role: administrator
	WP Profile lang: en_GB
	User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/98.0.4758.102 Safari/537.36

== Active Plugins ==
	Code Snippets
		Version: 2.14.3
		Author: Code Snippets Pro

	Conditional Fields for Contact Form 7
		Version: 2.1.1
		Author: Jules Colle

	Contact Form 7
		Version: 5.1.6
		Author: Takayuki Miyoshi

	Drag and Drop Multiple File Upload - Contact Form 7
		Version: 1.3.6.2
		Author: Glen Don L. Mongaya

	Elementor
		Version: 3.4.3
		Author: Elementor.com

	Elementor Pro
		Version: 3.4.1
		Author: Elementor.com

	ElementsKit Lite
		Version: 1.3.8
		Author: Wpmet

	Essential Addons for Elementor
		Version: 4.3.10
		Author: WPDeveloper

	Health Check & Troubleshooting
		Version: 1.4.5
		Author: The www.ads-software.com community

	Image Title Remove
		Version: 1.0
		Author: Slavisa Ristic

	Insert Headers and Footers
		Version: 1.4.4
		Author: WPBeginner

	OneClick Chat to Order
		Version: 1.0.4.1
		Author: Walter Pinem

	Premium Addons for Elementor
		Version: 3.9.4
		Author: Leap13

	Really Simple SSL
		Version: 3.2.6
		Author: Rogier Lankhorst, Mark Wolters

	Slider Revolution
		Version: 6.2.12
		Author: ThemePunch

	Twenty20 Image Before-After
		Version: 1.5.7
		Author: Zayed Baloch

	WooCommerce
		Version: 6.2.0
		Author: Automattic

== Must-Use Plugins ==
	Health Check Troubleshooting Mode
		Version: 1.7.2
		Author: 

== Elementor - Compatibility Tag ==
	
	Elementor Pro: Compatible
	Essential Addons for Elementor: Compatibility not specified
	Premium Addons for Elementor: Compatibility not specified

== Elementor Pro - Compatibility Tag ==
	

== Elements Usage ==
	
	header : 1
		heading : 2
		lottie : 1
		nav-menu : 2
	page : 5
		button : 4
		heading : 6
		spacer : 4
	section : 5
		button : 2
		heading : 3
		spacer : 2
	wp-post : 0
		button : 1
		divider : 1
		eael-contact-form-7 : 1
		heading : 7
		icon-list : 5
		social-icons : 2
	wp-page : 10
		button : 13
		divider : 8
		eael-contact-form-7 : 4
		eael-feature-list : 1
		elementskit-accordion : 2
		elementskit-blog-posts : 1
		google_maps : 2
		heading : 61
		icon-list : 6
		image : 23
		image-carousel : 10
		premium-carousel-widget : 1
		premium-img-gallery : 2
		slider_revolution : 2
		social-icons : 4
		text-editor : 11
		twenty20 : 2
		woocommerce-products : 2

== Log ==
	
PHP: showing 5 of 5PHP: 2019-10-19 16:14:57 [warning X 3][/home/u654639408/domains/katserver.ml/public_html/fareenas/wp-content/plugins/elementor/includes/db.php::363] Invalid argument supplied for foreach() [array (
  'trace' => '
#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]
PHP: 2019-12-04 13:37:05 [notice X 1][/home/u440199826/domains/fareenas.com/public_html/wp-content/plugins/elementor/includes/libraries/bfi-thumb/bfi-thumb.php::750] A non well formed numeric value encountered [array (
  'trace' => '
#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]
PHP: 2022-02-10 14:18:24 [notice X 20][/home/u440199826/domains/fareenas.com/public_html/wp-content/plugins/elementor-pro/license/updater.php::83] Undefined index: new_version [array (
  'trace' => '
#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]
PHP: 2022-02-11 14:27:38 [error X 1][/home/u440199826/domains/fareenas.com/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php::285] Uncaught Error: Call to a member function update_meta() on boolean in /home/u440199826/domains/fareenas.com/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php:285
Stack trace:
#0 /home/u440199826/domains/fareenas.com/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php(166): ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Manager->save_conditions(NULL, Array)
#1 [internal function]: ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Manager->ajax_save_theme_template_conditions(Array, Object(Elementor\Core\Common\Modules\Ajax\Module))
#2 /home/u440199826/domains/fareenas.com/public_html/wp-content/plugins/elementor/core/common/modules/ajax/module.php(171): call_user_func(Array, Array, Object(Elementor\Core\Common\Modules\Ajax\Module))
#3 /home/u440199826/domains/fareenas.com/public_html/wp-includes/class-wp-hook.php(307): Elementor\Core\Common\Modules\Ajax\Module->handle_ajax_request('')
#4 /home/u440199826/domai [array (
  'trace' => '
#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]
PHP: 2022-02-20 11:04:31 [notice X 6][/home/u440199826/domains/fareenas.com/public_html/wp-content/plugins/elementor/core/common/modules/ajax/module.php::171] Undefined index: data [array (
  'trace' => '
#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]

JS: showing 3 of 3JS: 2019-10-21 07:50:01 [error X 1][https://fareenas.katserver.ml/wp-content/plugins/elementor/assets/js/editor.min.js?ver=2.7.4:32:11250] Cannot read property \'scrollTo\' of null 
JS: 2019-11-08 12:02:12 [error X 2][https://fareenas.katserver.ml/wp-content/plugins/elementor/assets/js/editor.min.js?ver=2.7.4:32:64106] this.ui.apply.add is not a function 
JS: 2021-01-17 16:58:13 [error X 11][https://fareenas.com/wp-content/plugins/premium-addons-for-elementor/assets/editor/templates/js/editor.js?ver=3.9.4:884:36] Cannot read property \'currentView\' of undefined 

Log: showing 20 of 212021-01-13 00:10:31 [info] elementor::elementor_updater Started 
2021-01-13 00:10:31 [info] Elementor/Upgrades - _v_2_8_3_recalc_usage_data Start  
2021-01-13 00:10:32 [info] Elementor data updater process has been queued. [array (
  'plugin' => 'Elementor',
  'from' => '2.7.5',
  'to' => '3.0.16',
)]
2021-01-13 00:10:32 [info] Elementor/Upgrades - _v_2_8_3_recalc_usage_data Finished 
2021-01-13 00:10:32 [info] Elementor/Upgrades - _v_3_0_0_move_general_settings_to_kit Start  
2021-01-13 00:10:32 [info] Elementor/Upgrades - _v_3_0_0_move_general_settings_to_kit Finished 
2021-01-13 00:10:32 [info] Elementor/Upgrades - _v_3_0_0_move_default_colors_to_kit Start  
2021-01-13 00:10:32 [info] Elementor/Upgrades - _v_3_0_0_move_default_colors_to_kit Finished 
2021-01-13 00:10:32 [info] Elementor/Upgrades - _v_3_0_0_move_saved_colors_to_kit Start  
2021-01-13 00:10:32 [info] Elementor/Upgrades - _v_3_0_0_move_saved_colors_to_kit Finished 
2021-01-13 00:10:32 [info] Elementor/Upgrades - _v_3_0_0_move_default_typography_to_kit Start  
2021-01-13 00:10:32 [info] Elementor/Upgrades - _v_3_0_0_move_default_typography_to_kit Finished 
2021-01-13 00:10:32 [info] Elementor data updater process has been completed. [array (
  'plugin' => 'Elementor',
  'from' => '2.7.5',
  'to' => '3.0.16',
)]
2022-02-10 06:56:20 [info] Elementor data updater process has been queued. [array (
  'plugin' => 'Elementor',
  'from' => '3.0.16',
  'to' => '3.4.3',
)]
2022-02-10 06:56:20 [info] elementor::elementor_updater Started 
2022-02-10 06:56:20 [info] Elementor/Upgrades - _on_each_version Start  
2022-02-10 06:56:20 [info] Elementor/Upgrades - _on_each_version Finished 
2022-02-10 06:56:20 [info] Elementor/Upgrades - _v_3_2_0_migrate_breakpoints_to_new_system Start  
2022-02-10 06:56:20 [info] Elementor/Upgrades - _v_3_2_0_migrate_breakpoints_to_new_system Finished 
2022-02-10 06:56:20 [info] Elementor data updater process has been completed. [array (
  'plugin' => 'Elementor',
  'from' => '3.0.16',
  'to' => '3.4.3',
)]

    I finally figured this out.
    A caching plugin with an option to alter font loading was causing this.

    Disable all caching plugins and try incognito mode.

    All good

    Glad to hear that you found the causes for the issue.

Viewing 4 replies - 1 through 4 (of 4 total)
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