On mobile, paying with credit card opens a new Paypal window (only real mode)

  • Resolved Annonnimmo

    (@annonnimmo)


    3 years, 2 months ago

    Hi!

    In sandbox mode on mobile, paying with credit card loads correctly the Paypal box (I think it’s an iframe) inside my website checkout page.

    In real mode on mobile, paying with credit card opens a new windows with Paypal website to pay.

    On desktop it seems to works correctly inside the checkout either in sandbox and real mode.

    I have only one virtual product, so I removed billing address related fields and also all shipping fields from Woocommerce checkout.
    Don’t know if this strange behaviour, on mobile, is related to this fact.

    Note that I’m sure that real PayPal Client ID and PayPal Secret in the settings are correct and that my Paypal account is enabled to do that in real mode, because with another payment plugin (that unfortunately has others problems) it works.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor mbjtech

    (@mbjtech)

    @annonnimmo

    Hello Annonnimmo,

    Could you please provide video for better understanding ? it really help to us.

    Thanks

    Thread Starter Annonnimmo

    (@annonnimmo)

    Hi @mbjtech ,
    here is the video:
    https://send.vis.ee/download/cf53149e955eb4f0/#8uo3R0vJx76gvYWu3024kA

    In sandbox mode, instead, the payment stay on my checkout page.

    Thank you

    Plugin Contributor mbjtech

    (@mbjtech)

    @annonnimmo

    Hello Annonnimmo,

    We have talked with PayPal support team they said like below:

    What is the checkout experience if Standard Card Fields isn’t available

    Your buyers are presented with the PayPal guest checkout experience in the pop-up window, rather than in-line beneath the vertical Smart Payment Buttons.

    Actually you have billing and shipping fields disable that’s why it’s opens in pop-up window.

    Let me know if you any question.

    • This reply was modified 3 years, 2 months ago by mbjtech.
Viewing 3 replies - 1 through 3 (of 3 total)
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