アップデートで致命的なエラー

Hi there

Currently, we primarily provide support in English, but I can use a translation tool to assist you.

It sounds like you saw a ‘fatal error’ when updating Jetpack? Did the email you received provide any details about the error?

I can’t say for sure what caused that, but I do see a server error when testing your Jetpack connection.

There may be something else installed on the site that’s causing problems. The quickest way to figure out if something is interfering is to test for a theme or plugin conflict.

I know it’s less than ideal, but could you please try the following:

– Temporarily deactivate all the site’s plugins except for Jetpack and clear your browser’s cache.
– Then try reconnecting Jetpack again. If everything works ok, then we’ll know that another plugin is conflicting here. You can re-enable your plugins one by one, checking the Jetpack connection in between, until you find the one causing the conflict. You can leave it disabled or reach out to the plugin developer for a fix.

If disabling plugins doesn’t help, it may be the theme.

– Temporarily switch your theme to a WordPress default theme like Twenty Twenty. Then try reconnecting Jetpack again. If everything works, then you know it’s a problem with the theme, and you can reach out to the theme developer for a fix.

Let us know how that goes.

Hi again, just a quick update on the error you saw.

Our developers are aware of the problem, and we’ve confirmed this error shouldn’t cause any issues on your site. The error resolves itself during the process of updating the Jetpack plugin, and the error should not occur again now that the plugin update is complete.

Sorry for the false alarm!

Having said that, I’m still seeing the issue with your Jetpack connection, so I would suggest following the steps I suggested previously.

Thanks

エラー詳細
===============
エラータイプ E_ERROR が /home/marujethro/marujethro.org/public_html/wp-content/plugins/jetpack/vendor/jetpack-autoloader/class-php-autoloader.php ファイルの 90 行目で発生しました。 エラーメッセージ: Uncaught Error: Failed opening required ‘/home/marujethro/marujethro.org/public_html/wp-content/plugins/jetpack/vendor/automattic/jetpack-roles/src/class-roles.php’ (include_path=’.:/opt/php-8.0.12/data/pear’) in /home/marujethro/marujethro.org/public_html/wp-content/plugins/jetpack/vendor/jetpack-autoloader/class-php-autoloader.php:90
Stack trace:
#0 /home/marujethro/marujethro.org/public_html/wp-content/plugins/jetpack/vendor/automattic/jetpack-sync/src/class-listener.php(402): Automattic\Jetpack\Autoloader\jpf11009ded9fc4592b6a05b61ce272b3c_jetpack?10_4\PHP_Autoloader::load_class(‘Automattic\\Jetp…’)
#1 /home/marujethro/marujethro.org/public_html/wp-content/plugins/jetpack/vendor/automattic/jetpack-sync/src/class-listener.php(338): Automattic\Jetpack\Sync\Listener->get_actor(‘jetpack_plugins…’, Array)
#2 /home/marujethro/marujethro.org/public_html/wp-content/plugins/jetpack/vendor/automattic/jetpack-sync/src/class-listener.php(199): Automattic\Jetpack\Sync\Listener->enqueue_action(‘jetpack_plugins…’, Array, Object(Automattic\Jetpack\Sync\Queue))
#3 /home/marujethro/marujethro.org/public_html/wp-includes/class-wp-hook.php(303): Automattic\Jetpack\Sync\Listener->action_handler(Array, Array)
#4 /home/marujethro/marujethro.org/public_html/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(”, Array)
#5 /home/marujethro/marujethro.org/public_html/wp-includes/plugin.php(470): WP_Hook->do_action(Array)
#6 /home/marujethro/marujethro.org/public_html/wp-content/plugins/jetpack/vendor/automattic/jetpack-sync/src/modules/class-plugins.php(173): do_action(‘jetpack_plugins…’, Array, Array)
#7 /home/marujethro/marujethro.org/public_html/wp-includes/class-wp-hook.php(303): Automattic\Jetpack\Sync\Modules\Plugins->on_upgrader_completion(Object(Plugin_Upgrader), Array)
#8 /home/marujethro/marujethro.org/public_html/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(NULL, Array)
#9 /home/marujethro/marujethro.org/public_html/wp-includes/plugin.php(470): WP_Hook->do_action(Array)
#10 /home/marujethro/marujethro.org/public_html/wp-admin/includes/class-plugin-upgrader.php(371): do_action(‘upgrader_proces…’, Object(Plugin_Upgrader), Array)
#11 /home/marujethro/marujethro.org/public_html/wp-admin/includes/ajax-actions.php(4477): Plugin_Upgrader->bulk_upgrade(Array)
#12 /home/marujethro/marujethro.org/public_html/wp-includes/class-wp-hook.php(303): wp_ajax_update_plugin(”)
#13 /home/marujethro/marujethro.org/public_html/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(”, Array)
#14 /home/marujethro/marujethro.org/public_html/wp-includes/plugin.php(470): WP_Hook->do_action(Array)
#15 /home/marujethro/marujethro.org/public_html/wp-admin/admin-ajax.php(187): do_action(‘wp_ajax_update-…’)
#16 {main}
thrown

Hi @marujethro –

As a next step, please uninstall Jetpack and then reinstall.

Let us know if you continue to get the errors.