No support and don’t answer refund request

  • I bought the plugin with high expectations, but I end up really disappointed, the support is almost nonexistent , they don’t answer the emails. The plugin didn’t function well on my site and since I got cero support to get it fixed, I request a refund, but they just ignore my messages.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Sharaz Shahid

    (@sharaz)

    Hi @freddyee,

    Sorry for any delay in response. I have checked your premium support tickets. The support team replied to your every ticket for the last two months. Sometimes delayed in response due to Christmas and NewYear holidays. Because everyone was busy in holidays with families. Hope you understand.

    Looking forward,
    Team Solution Box

    Thread Starter freddyee

    (@freddyee)

    They answered my questions at the end.

    Thread Starter freddyee

    (@freddyee)

    I have another issue, but again I recieve no answer, I’ll post if they reply my emails for the potencial customers to see and draw their own conclusions.

    Plugin Author Sharaz Shahid

    (@sharaz)

    Hi @freddyee,

    We answered your support ticket again. Please! be patient our team support team works on a queue basis. You need to wait at least 1-2 days for a reply. Thanks

    Thread Starter freddyee

    (@freddyee)

    Hi

    I wrote you an email some days ago, please check it out, it’s urgent

    Thread Starter freddyee

    (@freddyee)

    it’s been 7 days since I reached to you with an email and I still have no answer.

    how much longer will I have to wait ?

    Thread Starter freddyee

    (@freddyee)

    it has been 1 month 2 weeks an I still have no support or any kind of contact, did your company disolve or what is going here ? this almost feel like a scam

Viewing 7 replies - 1 through 7 (of 7 total)
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