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Resolved

(@einstein-green)

Hi,
I have been using Ulimate Member on my client’s site for many years, but there is a recent issue that is restricting the whole site for non-members, even though the settings under: Global Site Access are “Site accessible to Everyone”. I haven’t changed any settings. Recently we got the message:`Ultimate Member version 2.3.0 needs to be updated to work correctly.
It is necessary to update the structure of the database and options that are associated with Ultimate Member 2.3.0.> Upgrade Now Restrict Content Pro needs to perform system maintenance. This maintenance is REQUIRED.” I just did that update and it seemed successful, but the site accessibility did not change – it’s still only visible to logged-in members.
Thanks for your help,
N

Here’s the install info:

### Begin Install Info ###

## Please include this information when posting support requests ##

--- Site Info ---

Site URL:					https://www.andesworldtravel.com
Home URL:					https://www.andesworldtravel.com
Multisite:					No

--- Hosting Provider ---

Host:						DBH: localhost, SRV: www.andesworldtravel.com

--- User Browser ---

Platform:                 Apple 
Browser Name:             Chrome  
Browser Version:          96.0.4664.110 
User Agent String:        Mozilla/5.0 (Macintosh; Intel Ma 
			  c OS X 10_13_6) AppleWebKit/537.
                          36 (KHTML, like Gecko) Chrome/96
                          .0.4664.110 Safari/537.36
                          
---- Current User Details --

Role: administrator

--- WordPress Configurations ---

Version:						5.8.3
Language:					en_US
Permalink Structure:			/%postname%/
Active Theme:				Enfold Child 1.0
Page On Front:				Andes World Travel – DMC (#23390)
Page For Posts:				 (#0)
ABSPATH:					/home/andeswor/public_html/
All Posts/Pages:				17
WP Remote Post:           		wp_remote_post() works
WP_DEBUG:                 			Disabled
WP Table Prefix:          			Length: 12, Status: Acceptable
Memory Limit:   				40MB

--- UM Configurations ---

Version:						2.3.0
Upgraded From:            		2.3.0
Current URL Method:			
Cache User Profile:			Yes
Generate Slugs on Directories:	Yes
Force UTF-8 Encoding: 		No
JS/CSS Compression: 			No
Port Forwarding in URL: 		No
Exclude CSS/JS on Home: 		No

--- UM Pages Configuration ---

User:						https://www.andesworldtravel.com/user/
Account:						https://www.andesworldtravel.com/account/
Members:					https://www.andesworldtravel.com/members/
Register:						https://www.andesworldtravel.com/?page_id=20377
Login:						https://www.andesworldtravel.com/login/
Logout:						https://www.andesworldtravel.com/logout/
Password Reset:				https://www.andesworldtravel.com/password-reset/

--- UM Users Configuration ---

Default New User Role: 		0
Profile Permalink Base:		user_login
User Display Name:			full_name
Force Name to Uppercase:		No
Redirect author to profile: 		Yes
Enable Members Directory:	Yes
Use Gravatars: 				No
Require a strong password: 	Off

--- UM Access Configuration ---

Panic Key: 								
Global Site Access:						Site accessible to Everyone
Backend Login Screen for Guests:			No
Redirect to alternative login page:			
Backend Register Screen for Guests:		No
Redirect to alternative register page:		
Access Control widget for Admins only: 		No
Enable the Reset Password Limit:			Yes
Reset Password Limit: 3Disable Reset Password Limit for Admins: No
Blacklist Words: 							5

--- UM Email Configurations ---

Mail appears from:  			Andes World Travel
Mail appears from address:  	[email protected]
Use HTML for E-mails:   		Yes
Account Welcome Email:  		Yes
Account Activation Email:   	No
Pending Review Email:   		No
Account Approved Email: 		No
Account Rejected Email: 		No
Account Deactivated Email:  	Yes
Account Deleted Email:  		Yes
Password Reset Email:   		Yes
Password Changed Email: 		Yes

--- UM Total Users ---

				All Users(185)
administrator(6)
subscriber(178)
wpseo_editor(1)
none(0)

--- UM Roles ---

				Administrator (administrator)
Editor (editor)
Author (author)
Contributor (contributor)
Subscriber (subscriber)
BackWPup Admin (backwpup_admin)
BackWPup jobs checker (backwpup_check)
BackWPup jobs helper (backwpup_helper)
s2Member Level 1 (s2member_level1)
s2Member Level 2 (s2member_level2)
s2Member Level 3 (s2member_level3)
s2Member Level 4 (s2member_level4)
SEO Manager (wpseo_manager)
SEO Editor (wpseo_editor)

--- UM Custom Templates ---

				N/A

--- UM Email HTML Templates ---

				N/A

--- Web Server Configurations ---

PHP Version:              			7.4.27
MySQL Version:            			5.5.5
Web Server Info:          			LiteSpeed

--- PHP Configurations ---

PHP Memory Limit:         			768M
PHP Upload Max Size:      			128M
PHP Post Max Size:        			128M
PHP Upload Max Filesize:  			128M
PHP Time Limit:           			0
PHP Max Input Vars:       			10000
PHP Arg Separator:        			&
PHP Allow URL File Open:  			Yes

--- Web Server Extensions/Modules ---

DISPLAY ERRORS:           			N/A
FSOCKOPEN:                			Your server supports fsockopen.
cURL:                     			Your server supports cURL.
SOAP Client:              			Your server has the SOAP Client enabled.
SUHOSIN:                  			Your server does not have SUHOSIN installed.
GD Library:               			PHP GD library is installed on your web server.
Mail:                     			PHP mail function exist on your web server.
Exif:				          PHP Exif library is installed on your web server.

--- Session Configurations ---

Session:                  			Disabled
Session Name:             			PHPSESSID
Cookie Path:              			/
Save Path:                			/tmp
Use Cookies:              			On
Use Only Cookies:         			On

--- WordPress Active Plugins ---

				a3 Lazy Load: 2.4.8
Asset CleanUp: Page Speed Booster: 1.3.8.5
Backup: 1.6.8.4
Category Order and Taxonomy Terms Order: 1.5.9
Classic Editor: 1.6.2
Classic Widgets: 0.2
Column Shortcodes: 1.0.1
Conditional Fields for Contact Form 7: 2.0.8
Contact Form 7: 5.5.3
Contact Form 7 - Dynamic Text Extension: 2.0.3
Contact Form 7 - Post Fields: 2.5.7
Contact Form 7 Shortcode Enabler: 1.1
Custom Facebook Feed Pro Business: 4.1.1
Disable Comments: 2.3.2
Enable Media Replace: 3.6.3
Google Font Manager: 1.1.4
Image Widget: 4.4.7
Imsanity: 2.7.2
Login-Logout: 3.8
ManageWP - Worker: 4.9.13
Media Library Categories: 1.9.9
Page Builder by SiteOrigin: 2.16.0
Post Types Order: 1.9.7
ReCaptcha v2 for Contact Form 7: 1.3.7
Restrict Content: 3.0.3
ShortPixel Image Optimizer: 4.22.6
Show IDs: 1.1.8
Simple Tooltips: 2.1.3
SiteOrigin Widgets Bundle: 1.28.0
Snazzy Maps: 1.4.0
Social LikeBox & Feed: 2.9.9
TablePress: 1.14
TablePress Extension: Change DataTables strings: 1.2
TablePress Extension: DataTables ColumnFilterWidgets: 1.6
TablePress Extension: DataTables Sorting plugins: 1.0
TablePress Extension: DataTables TableTools: 1.2
TablePress Extension: Pagination Length Change "All" entry: 1.2
TablePress Extension: Responsive Tables: 1.2
TablePress Extension: Row Filtering: 1.2
Text Blocks: 1.5.3
Ultimate Member: 2.3.0
Update Theme and Plugins from Zip File: 2.0.0
UpdraftPlus - Backup/Restore: 1.16.69
Widget Logic: 5.10.4
WordPress Access Control: 4.0.13
WP Edit: 4.0.4
WP Fastest Cache: 0.9.7
WP Google Maps: 8.1.19
WP Google Maps - Pro Add-on: 8.1.17
WP Sitemap Page: 1.9.1
Yoast Duplicate Post: 4.3
Yoast SEO: 17.9
Yoast SEO: Local: 7.3
YoImages: 0.1.8

### End Install Info ###

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Contributor Champ Camba
(@champsupertramp)

3 years, 1 month ago

Hi @einstein-green

I see that the option “Global Site Access” is set to “Site accessible to Everyone” in the install info. Could you please provide steps to reproduce the issue with the UM restriction? We are aware of the upgrade notice issue and we are working on it. Fixes will be included in the next release.

Regards,
Thread Starter einstein green
(@einstein-green)

3 years, 1 month ago
My client fixed some of the Pages manually but all others are being restricted instead of being globally accessible. Like this one: https://www.andesworldtravel.com/trips/ecu-41-best-of-ecuador-trip/
- This reply was modified 3 years, 1 month ago by einstein green.
Plugin Contributor Champ Camba
(@champsupertramp)

3 years, 1 month ago

Hi @einstein-green

I’m able to view this post, I can see the title, thumbnail and the content:
https://www.andesworldtravel.com/trips/ecu-41-best-of-ecuador-trip/

Do you have any caching plugins or server-side cache modules? If so, please try clearing the cache and see if the issue still occurs.

Regards,

Plugin Contributor Champ Camba
(@champsupertramp)

3 years, 1 month ago

Hi @einstein-green

…Please feel free to re-open this thread by changing the Topic Status to ‘Not Resolved’ if any other questions come up and we’d be happy to help. ??

Regards,

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘global access restricted error’ is closed to new replies.