• Resolved rafael97110

    (@rafael97110)


    Hi,
    I have an issue when I try to create a funnel.
    I receive the following error :

    “Oops! It looks like the page builder you selected is inactive.
    It seems like you have selected Divi-builder as your preferred page builder, but you do not have the plugin Divi activated on your site.
    Please install and activate Divi-builder to import ready funnel templates.

    If you want to create & design funnel pages without using Divi, then don’t worry. You can go ahead and create funnels from scratch using any page builder/editor. It will work just fine.”

    Divi is installed on my website but WP Funnels seems to not detect it =/
    What can I do ?

    Thank you

Viewing 15 replies - 1 through 15 (of 29 total)
  • Plugin Support C S Sultan

    (@cssultan)

    Hi, go to Divi > Plugins Options and go to the Post Type Integration.

    There, enable Steps. (see image for ref)

    Then click on Save Settings above.

    Now, clear cache and clear browser cache. Then Go to WPFunnels > Settings.

    For preferred page builder, choose Divi and click on Sync Templates.

    Now try creating a funnel.

    Let me know if you still see the issue after following these instructions.

    Thanks.

    Thread Starter rafael97110

    (@rafael97110)

    Hi
    Did it but still having the same issue =/

    Plugin Support C S Sultan

    (@cssultan)

    Hi @rafael97110 , we are looking into this immediately and will try to find a fix as soon as possible.

    I will give you an update on our progress soon.

    Sorry for the inconvenience.

    Thanks.

    Thread Starter rafael97110

    (@rafael97110)

    No problem @cssultan !

    Have a good day

    Plugin Support C S Sultan

    (@cssultan)

    Hi @rafael97110 , we have released an update today. Please update, clear cache and check.

    Let us know if the issue still persists.

    Thanks.

    Thread Starter rafael97110

    (@rafael97110)

    Hi @cssultan
    Everything is working perfectly.
    Thank you so much for the support and the help

    Have a good day

    Plugin Author WPFunnels

    (@getwpfunnels)

    Great!

    Feel free to let us know if you face any issues and do give us a review when you get a chance.

    Cheers.

    Thread Starter rafael97110

    (@rafael97110)

    Hi @cssultan,
    New issue this morning with divi.
    When I try to edit one page in my funnel with Divi, I got a new error message
    “Oops, it looks like the Divi Builder failed to load.
    Performing the following actions may help solved the problem.
    You are using third party plugins. Try disabling each plugin to see if one is causing a conflict”

    Plugin Support C S Sultan

    (@cssultan)

    Hi, can you help us out with the following:

    1. collect the console error:
    >> Right-click on your webpage. You should find an option called “Inspect” or “Inspect Elements” (this won’t work on Safari, so use some other browser). (See Image)?
    >>You get an extended window popping up. (See Image)
    >>It will have a menu called “Console”. Click on that and it should show you if there are any errors. (See Image)
    >Take a screenshot and provide it to us.

    2. Go to WooCommerce > Status > Logs.
    Collect the latest log for WPFunnels on that day and provide it to us.

    Once you provide them, we will take a look.

    Thanks.

    Thread Starter rafael97110

    (@rafael97110)

    Here’s the screenshot for the errors (Screenshot)

    Plugin Support C S Sultan

    (@cssultan)

    Hi @rafael97110 , we have already detected the issue and will try to release a fix in the next update this week.

    Thanks.

    oo

    (@outiojala)

    Hi,

    Apparently this issue isn’t fixed yet?

    I get the same error message: “Oops, it looks like the Divi Builder failed to load. Performing…”

    Thread Starter rafael97110

    (@rafael97110)

    Hi @outiojala

    They are fixing it.
    I think we will get a a fix this week

    Plugin Support C S Sultan

    (@cssultan)

    Hi @outiojala , sorry you are facing this. As I mentioned earlier, we have already found a fix and are testing the plugin for an update as we speak.

    Thanks for being patient.

    C S Sultan

    (@sultan00rextheme)

    Hi @rafael97110 and @outiojala , we have just released an update with the fix.

    Please update the plugin, clear cache, and then check if the issue still persists.

    Thanks.

Viewing 15 replies - 1 through 15 (of 29 total)
  • The topic ‘Issue with Divi Builder’ is closed to new replies.