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Resolved yurone
(@yurone)

2 years, 10 months ago

hi
i have latest wp and woocomerce
i have a donation page with 1-10 euros donations..

since 5 days i started to receive increased amount of orders (10-50 x of usual).
90% are failed orders
but 10% are billed !

when i analyze them it looks very suspicious !

all orders arrive via STRIPE gateway, and i already have 2 mails from STIPE
“BANKNAME has initiated a €3 dispute as fraudulent”

`A €3 payment for ____.org is being disputed as fraudulent by BANKNAME.

You may be able recover your funds if you can show the bank that fraud did not occur. Stripe can help you respond from your dashboard.

First time seeing a disputed payment? A payment is disputed when a cardholder contacts their bank to question a charge. In this case, the cardholder doesn’t recognize the charge and reported it as fraudulent. The bank decided to return the payment to them, so this amount and a €15 dispute fee will be deducted from your account.`

for now i have 2 mails like this, but if all of the orders will be disputed and if i will be billed €15 per order my non-profit bussiness will be RUINED !!!

any ideas what to do ?
Any idea why this happen and who receive benefit from this ?

Viewing 5 replies - 1 through 5 (of 5 total)

Juan G. (woo-hc)

(@judagutor)

2 years, 10 months ago

Hi @yurone

To further check into this, kindly provide us the following:

Your System Status: You can find it via WooCommerce > Status. Select ‘Get system report’ and then ‘Copy for support’. Once you do this, paste in here your response.
Fatal Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

Thanks!

Thread Starter

yurone

(@yurone)

2 years, 10 months ago


### WordPress Environment ###

WordPress address (URL): https://www.psybient.org/love
Site address (URL): https://www.psybient.org/love
WC Version: 6.1.0
REST API Version: ? 6.1.0
WC Blocks Version: ? 6.5.1
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.0.3
Log Directory Writable: ?
WP Version: 5.8.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: –
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: nginx/1.18.0
PHP Version: 7.4.9
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.29-MariaDB-0ubuntu0.20.10.1
Max Upload Size: 2 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

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WC Database Prefix: wp_
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Database Index Size: 409.82MB
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### Post Type Counts ###

amn_mi-lite: 1
amn_smtp: 1
attachment: 1862
custom_css: 2
download: 2
edd_discount: 2
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edd_payment: 1
et_pb_layout: 15
feedback: 120
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mllp_album: 1
mllp_artist: 1
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nav_menu_item: 43
nxs_filter: 1
oembed_cache: 2138
page: 57
post: 851
product: 43
release: 128
revision: 7510
shop_coupon: 154
shop_order: 6890
shop_order_refund: 9
spucpt: 3
tablepress_table: 52
wpupg_grid: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (31) ###

Redirectioner: by Remkus de Vries – 1.4.10
WooCommerce - WayForPay: by [email protected] – 1.0
Ajax Load More: by Darren Cooney – 5.5.0.1
Akismet Anti-Spam: by Automattic – 4.2.1
amr shortcode any widget: by anmari – 4.0
BackWPup: by Inpsyde GmbH – 3.10.0
Classic Editor: by WordPress Contributors – 1.6.2
Code Snippets: by Code Snippets Pro – 2.14.3
Contact Form DB: by Michael Simpson – 2.10.28
Elegant Themes Updater: by Elegant Themes – 1.2
Fix Another Update In Progress: by P. Roy – 1.0.1
P3 (Plugin Performance Profiler): by GoDaddy.com – 1.5.4
Quick Page/Post Redirect Plugin: by anadnet – 5.2.2
Recurring PayPal Donations: by wpecommerce – 1.7
Shortcodes Ultimate: by Vladimir Anokhin – 5.11.1
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SSL Insecure Content Fixer: by WebAware – 2.7.2
TablePress Extension: DataTables Button Filtering: by Tobias B?thge – 1.1
TablePress Extension: DataTables ColumnFilterWidgets: by Tobias B?thge – 1.7
TablePress Extension: Row Filtering: by Tobias B?thge – 1.3
TablePress: by Tobias B?thge – 1.14
Thank Me Later: by Brendon Boshell – 3.3.4
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.69

WCK - Custom Fields and Custom Post Types Creator: by Cozmoslabs
Madalin Ungureanu
Cristian Antohe – 2.2.9

Open Graph and Twitter Card Tags: by Webdados – 3.1.2
WooCommerce Stripe Gateway: by WooCommerce – 6.0.0
WooCommerce: by Automattic – 6.1.0
Wordfence Security: by Wordfence – 7.5.7
Yoast SEO: by Team Yoast – 17.8
Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.3.8.5
WP Mail SMTP: by WPForms – 3.2.1

### Inactive Plugins (22) ###

Add Link to Facebook: by Marcel Bokhorst
Tanay Lakhani – 2.3

Admin Columns: by AdminColumns.com – 4.4.4
Autoptimize: by Frank Goossens (futtta) – 2.9.5
Broken Link Checker: by WPMU DEV – 1.11.16
BruteProtect: by Automattic – 2.5
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Custom Post Type Selector: by Tom Lynch – 1.2
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Elegant Themes Support: by Elegant Themes – 1.5
External Links: by Denis de Bernardy & Mike Koepke – 6.8.1
FS License Manager: by Firas Saidi – 2.2
GDPR Cookie Compliance: by Moove Agency – 4.7.1
Latest Custom Post Type Updates: by David Wood – 1.3.0
Members: by MemberPress – 3.1.7
Options Framework: by Devin Price – 1.8.5
Order / Coupon / Subscription Export Import Plugin for WooCommerce (BASIC): by WebToffee – 2.1.5
Simple URLs: by Lasso – 107
Ultimate Post Slider Widget: by Pieter Ferreira – 2.0.0
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.2.1

WP Fastest Cache: by Emre Vona – 0.9.7
WP Super Cache: by Automattic – 1.7.4

### Must Use Plugins (1) ###

p3-profiler.php: by  –

### Settings ###

API Enabled: ?
Force SSL: –
Currency: EUR (€)
Currency Position: right
Thousand Separator: 
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #8647 - /shop/
Basket: #8648 - /basket/
Checkout: #8649 - /checkout/
My account: #8650 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Psybient.org Theme
Version: 1.0.0
Author URL: 
Child Theme: ?
Parent Theme Name: Extra
Parent Theme Version: 4.10.8
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 6,687
Oldest: 2021-12-30 18:47:19 +0100
Newest: 2022-01-17 01:23:36 +0100

Pending: 1
Oldest: 2022-01-17 14:00:00 +0100
Newest: 2022-01-17 14:00:00 +0100

### Status report information ###

Generated at: 2022-01-17 01:24:22 +01:00

Igor H

(@ihereira)

2 years, 10 months ago

Hi there,

Thanks for sending this information.

You will want to contact your customer to discuss it. Also, you’d want to show proof that the transaction is legit.

Since this forum is specific to WooCommerce core, we recommend you to reach out in this forum that is specific to Stripe:
https://www.ads-software.com/support/plugin/woocommerce-gateway-stripe/

Thank you.

Thread Starter

yurone

(@yurone)

2 years, 10 months ago

this or another gateway i think the problem would be same…
is there a way to add aditional captcha or smth like this to prevent massive failed orders ?

André

(@chiape)

2 years, 10 months ago

Hi @yurone!

I believe the article below can help you! Can you give it a try, please?

https://woocommerce.com/document/payments/faq/card-testing/

I’m going to mark this thread as solved since there are instructions that come in handy inside that article, but let us know if you still have any questions about it!

Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘spam orders’ is closed to new replies.