I paid for the WordPress BUSINESS and am only able to use the FREE VERSION

  • I’m still unable to get into my wordpress business account?! It’s just a bunch of lines!! I’m physically sick from bawling my eyes out over this stupid shit I waisted my money on!!
    All I want to do is connect a page from my wordpress business account I waisted more money on from my
    Brokenxostiletto.Com
    Link I waisted money on!!! That’s alllllll whyyyy cant I just email support that I paid for and for a whole freaking year at that!!!!
    I would love to be able to know!! Also, why am I unable to log in from my wordpress app and it’s not the business version I paid for??
    Like I’m suffering from depression severely and this is really not helping my mental stability right now!! I’m physically sick from bawling over this and not getting support answers resolutions!! {expletives moderated}

    • This topic was modified 3 years, 1 month ago by Yui. Reason: expletives moderated, case normalized

    The page I need help with: [log in to see the link]

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  • Let me first say I do empathize with the frustration you’re experiencing.

    While processes have been drastically simplified (compared to say, 10 years ago), building websites is still a complicated task. And in your case where you’re dealing with multiple companies and tools, things can be daunting sometimes even for the very experienced geek.

    Let’s see if I can point you in the right direction.

    First, it seems you purchased this “WordPress Business Account” from the website WordPress.COM. You’re currently at www.ads-software.com. These are two different websites and organizations!

    (To confirm this, I’ll kindly ask that you check your credit card statement. Also, check the email(s) you received after the purchase. You’ll see likely see WPCHRG.COM on your credit card statement, and your purchase confirmation emails likely come from WordPress.COM.)

    So you’re on the wrong website!

    WordPress.COM, the website and company you made your purchase from, has various support options here: https://wordpress.com/support/contact/

    As you’re paying a customer, I’ll suggest you use the second option on the page: “WordPress.com Customer Support — I need customer service for a paid site hosted at WordPress.com” so their customer support team can check your site and help resolve your issue.

    I’m sure they will resolve this issue for you quickly.

    Good luck and stay safe!

    Thread Starter Broken XO Stiletto

    (@brokenstiletto)

    Thank you so much!! I just found out how to read my replies ??!!
    I’m definitely going to check into what the heck I got myself into!!

Viewing 2 replies - 1 through 2 (of 2 total)
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