Malware scanner does not complete the scan

Hello,
This question is about Cleantalk paid service. Any premium or non-plugin questions, as per forum rules, need to be asked via the Ticket in a private ticket system: https://cleantalk.org/my/support/open.
We look forward to answering your following questions there.

Then why does it direct to forum. SO FRUSTRATING!!

Please use this direct link to create ticket:

https://cleantalk.org/my/support/open

We haven’t received your reply in a few days, so I’m going to mark this topic as “resolved”.
If you have any further questions, you can start a new topic anytime.