Negative Stock from Order while Backorder is disabled

  • Resolved inkogames

    (@inkogames)


    3 years, 1 month ago

    Hello,

    This is my problem: some customer bought a product that was out of stock. So the stock went from 0 to -1 or -2.
    My out of stock threshold is at 0 and back ordering is disabled with all products.
    This happened when I posted a new arrival of product and a lot of people jumped on it.

    It caused me a lot of trouble to reimburse dissatisfied customers.

    I saw that this issue has been around for years. Hasn’t it been resolved?
    Have you found any solutions?

    I use DIVI theme builder.

    Thanks in advance for your return.

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello there,

    Go to WooCommerce > Products > Edit the product that is having the issue.

    Under Product data go to Inventory Tab. Please share a screenshot of that settings.

    You’d also want to perform a conflict test:
    You can find a more detailed explanation on how to do a conflict test here.

    Let us know if this makes a difference.

    • This reply was modified 3 years, 1 month ago by Igor H.

    I am having the exact same issue with multiple products in my inventory. Even though I have “Do not allow backorders”, there are some products that are -6 in inventory!!! Also using Divi theme builder.

    Plugin Support nathvi V. a11n

    (@nathvi)

    Hello @marissavan

    Thanks for your message! Please open a new support thread on the forum so we can address each issue individually. You can try the suggestion posted earlier and see if that resolves the problem.

    Mirko P.

    (@rainfallnixfig)

    Hi @inkogames,

    It’s been a while since we last heard from you, so I’m marking this thread as resolved.

    Hopefully, you’ve been able to resolve this, but we’ll be here if and/or when you are ready to continue.

Viewing 4 replies - 1 through 4 (of 4 total)
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