Server Sending Invalid Match Key Parameters

  • Resolved simonduemila

    (@simonduemila)


    3 years, 1 month ago

    Hello, i need some help. It’s been quite some time that I see in diagnostic page this errors:

    Server Sending Invalid Match Key Parameters for AddToCart Event
    Your server is sending an invalid ip_address parameters value for your AddToCart event. This may be because there was an error in the parameter value.
    How to solve the problem: Check that you’re sending valid and unique values for the ip_address parameters for your AddToCart event and that the data is normalized correctly.

    Server Sending Invalid Match Key Parameters for ViewContent Event
    Your server is sending an invalid ip_address parameters value for your ViewContent event. This may be because there was an error in the parameter value.
    How to solve the problem? Check that you’re sending valid and unique values for the ip_address parameters for your ViewContent event and that the data is normalized correctly.

    How can i solve the problem?
    Thank you

    Simone

Viewing 1 replies (of 1 total)

  • Hi @simonduemila !

    Based on your error messages, this seems to be a known bug that has been reported to Facebook for WooCommerce developers. You can learn more about this bug here: https://github.com/facebookincubator/facebook-for-woocommerce/issues/1777

    The recommended steps for getting around this issue are the following:

    1) Check that your pixel is connected. You can troubleshoot pixel issues using the Facebook Pixel Helper Chrome extension.
    2) Make sure there aren’t any browser extensions blocking Facebook user agent and IP addresses
    3) Enable debug logging for the Facebook plugin on your site, and see if you are getting any obviously errors

    If that doesn’t help, I recommend following the GitHub bug report above for any updates on how to fix the issue or when a fix will be released for it.

Viewing 1 replies (of 1 total)
  • The topic ‘Server Sending Invalid Match Key Parameters’ is closed to new replies.