Need to log in frequently (already use logged_in_salt and logged_in_key)

  • Resolved Tiago Souza

    (@tiagoxpl)


    2 years, 10 months ago

    Hi friend,

    I’m having the same problem that other colleagues reported here: all week, I’m having problems with the plugin, I need to reconnect the account every time. I’ve seen your previous answers, about using logged_in_salt and logged_in_key in wp-config, but in my wp-config, all these values are already populated (not only them, but also others – in AUTH_KEY, SECURE_AUTH_KEY, LOGGED_IN_KEY, NONCE_KEY, AUTH_SALT, SECURE_AUTH_SALT, LOGGED_IN_SALT and NONCE_SALT).

    I have version 2.9.10 of the “Smash Balloon Instagram Feed” plugin.

    The message that appears is the following: Could not decrypt access token. Please reconnect this account.

    What do I need to do to solve this problem once and for all?

    Thanks.

    • This topic was modified 2 years, 10 months ago by Tiago Souza.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Smash Balloon Louis

    (@smashballoonlouis)

    Hi @@tiagoxpl,

    Thank you for reaching out to us for assistance. Sometimes either issues with migrating your site or security plugins can cause this issue. To correct this, please add and define the following in the wp-config.php file for the site:

    SBI_ENCRYPTION_KEY
    SBI_ENCRYPTION_SALT

    You would use the same format as the logged_in_salt and logged_in_key in that file. The important part is to make sure the values for the two SBI items above matches on both the local and production site if you use separate ones. Once they are set, do not change them. You may need to reconnect the Instagram account(s) to the plugin after this change but moving forward this should hopefully resolve the issue you are having.

    If this does not resolve the problem, please send us a support ticket here and we’ll be happy to assist further.

    Best regards,

    Louis

    Hi @smashballoonlouis – where do we find these keys? I don’t see them in the plugin admin screens. As I understand it I need to define a number of entries according to your example.

    Plugin Support Smash Balloon Louis

    (@smashballoonlouis)

    Hi @demonboy,

    Thank you for reaching out to us for assistance. The keys here don’t need to come from any existing setting, they just need to be unique and they shouldn’t be changed once they are set. You could use a tool like this to generate the values.

    You would need to define two entries in the wp-config.php file, one for SBI_ENCRYPTION_KEY and one for SBI_ENCRYPTION_SALT. You can use the existing logged_in_salt and logged_in_key lines for an example of the format.

    I hope that helps, and if I can provide any more guidance, just let me know.

    Best regards,

    Louis

Viewing 3 replies - 1 through 3 (of 3 total)
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