Plugin doesn’t work at all

I have the same problem.

It’s a huge problem for me because I was anticipating building a whole solution around this. Now I can’t. Admins, please get this fixed as soon as possible.

Hi @robwatsondz

Please make sure that you are using the latest plugin version, system requirements must be as per -> WordPress 5.8, PHP version 7.4

Also, try to deactivate all 3rd party plugins, enable WordPress default theme and re-check.

regards

I’ve updated to WordPress 5.9, am running PHP 7.4.2 on localhost with MAMP 5 and MySQL 5.7.26 (running and accepting connections), updated and then disabled all plugins, and switched to the Twenty Twenty Two theme. When I install uListing, it just spins on the progress circle. No matter what I click in the uListing menu items on the left, all I see is the spinning icon. Notably, there are no tables created in the database.

On my web host (Pantheon.io), I’m running WordPress 5.9 with PHP 7.4.2. Some of the tables exist, but not all. It’s got considerably more resources than my local machine, so it shouldn’t have any trouble installing and working. When I try to create a new listing, it just spins and spins. And on the Listings page, it says “All (26) | Published (26)” on the top right, but there is nothing shown in the list of listings.

Here’s an error I get when clicking on “Listings” on the left-hand menu in the MAMP setup.

WordPress database error: [Table 'hamodia.wp_ulisting_listing_user_relations' doesn't exist]
SELECT SQL_CALC_FOUND_ROWS wp_posts.ID FROM wp_posts LEFT JOIN wp_ulisting_listing_user_relations as user_relationships on user_relationships.listing_id = wp_posts.id WHERE 1=1 AND ((wp_posts.post_type = 'listing' AND (wp_posts.post_status = 'publish' OR wp_posts.post_status = 'unread' OR wp_posts.post_status = 'future' OR wp_posts.post_status = 'draft' OR wp_posts.post_status = 'pending' OR wp_posts.post_status = 'private'))) GROUP BY wp_posts.ID ORDER BY wp_posts.post_date DESC LIMIT 0, 20

I can see all the CREATE scripts for the tables in your install.php file. So why aren’t they running when the plugin is installed and activated? Where are the tables?

More clarification: The tables that exist in the database after installing the plugin and installing the demo content include…

* wp_ulisting_attribute
wp_ulisting_attribute_term_relationships
* wp_ulisting_listing_type_relationships
wp_ulisting_page_statistics
wp_ulisting_page_statistics_meta
wp_ulisting_payment
wp_ulisting_payment_meta
wp_ulisting_search
wp_ulisting_user_plan
wp_ulisting_user_plan_meta

Tables with asterisks are the only ones that have any kind of data in them. The rest are totally empty. Creating a new listing seems to fail because there doesn’t appear to be a table to hold the listing information.

Hello @robwatsondz

Thank you for reaching out!

I tested the problem in our testing environment with the following settings:

Web server Nginx
PHP version 7.4.1
Database: MySQL 8.0.16
WordPress version 5.9
The theme Twenty Twenty Two

I did a fresh installation of WordPress and imported demo content. All 26 listings are imported properly (Screenshot).

Can you test the issue on another hosting? Also, you can install the local environment using the “Local” app:

https://localwp.com/

Kind regards

I’ve just now done a fresh install using Localwp.com software on my MacOS Monterey 12.1 (MacbookPro M1 2021 with Apple silicon).

Web server nginx
PHP Version 7.4.1
Database MySQL 8.0.16
WordPress version 5.9
Theme Twenty Twenty Two

Permalink is set to Post Name. That was the default with the WordPress install, so there was no need to set it any differently.

I installed the plugin from the WP Repository.

This time the tables it created include:

wp_ulisting_attribute
wp_ulisting_attribute_relationsh_meta
wp_ulisting_attribute_term_relationships
wp_ulisting_listing_attribute_relationships
wp_ulisting_listing_plan
wp_ulisting_listing_type_relationships
wp_ulisting_listing_user_relations
wp_ulisting_page_statistics
wp_ulisting_page_statistics_meta
wp_ulisting_payment
wp_ulisting_payment_meta
wp_ulisting_search
wp_ulisting_user_plan
wp_ulisting_user_plan_meta

None of the tables have any data in them.

The demo import screen that comes up by default right after it’s activated just spins on the progress spinner. Nothing happens. It never finishes. I again click on the “Demo Import” link on the left and the same thing happens. Never finishes. Still no data in the tables.

I can skip the demo import and create a listing type. After I do that I do see data in wp_ulisting_listing_attribute_relationships and wp_ulisting_listing_type_relationships.

But I wanted to start with the demo content for two reasons:
1) because installing the demo content is necessary to show the website buyer how the plugin will work before they decide to purchase it and
2) because I don’t want to start from scratch. I want the demo to help me get started and understand how all the pieces work together. Yes, the documentation exists and I am looking at it, but I wanted the productivity advantage that altering the demo content would’ve given me over starting from scratch.

As it stands, my confidence in the viability of this plugin is making me doubt whether the license is worth the cost of the extra troubleshooting I may end up having to do regardless of support options.

I would love to be convinced otherwise. Was there another prior version that was working better? It seems others in the forum started experiencing this problem about the same time I did.

Thanks.

One more thing I discovered is that when I go to the Plugins page in WordPress and click on the “Settings” for the plugin, it takes me to https://ulisting.local/wp-admin/edit.php?post_type=listing_type&page=stm_listing_settings and I get a white screen that has this error message on it:

Sorry, you are not allowed to access this page.

But when I go to the plugin’s uListings menu and click on its “Settings” link, it takes me to https://ulisting.local/wp-admin/admin.php?page=settings-page and I’m able to change settings. Makes no sense.

Again, this is a localwp.com setup with me logged in as the sole full administrator (id=1) of the site. There’s no reason why the plugin should need to block me from administering the settings.

Hi @robwatsondz,

Please follow this link in order to fix the “Sorry you are not allowed to access this page” error -> https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-sorry-you-are-not-allowed-to-access-this-page-error-in-wordpress

Could you please provide us with error logs from your website?

Also, you can try to downgrade the plugin to the previous versions using special plugins from wp.org like this -> https://www.ads-software.com/plugins/wp-rollback/

regards

error.log –> https://drive.google.com/file/d/18xi4lk3x7IsUw-MzKuFzagIdd0qHn253/view?usp=sharing

Let me know when you’ve downloaded it so I can delete it from there.

I followed the wpbeginner tutorial and did all the troubleshooting steps, but I’m still getting the Sorry, you are not allowed to access this page error when clicking the plugin’s Settings link.

Using the Rollback plugin, I had to take it all the way back to 1.3.8 to finally get the demo import to complete and be able to see its listings. No images were imported via 1.3.8. Putting it back to 2.1.1 did not result in the demo importer working again to try to also import the images.

Can you perhaps send me via dropbox or Google Drive an export of the 2.1.1 version’s MySQL tables containing the data, and a zip of the images, of a correctly working demo? If importing that data and those images into MySQL will get me to a good state, I can begin working on my project for the customer demo until we figure out what the core issue is.

Update: After trying numerous rollbacks, I found that version 1.7.6 (with the white text on green background uListing menus on the left) is the last version that has the working Demo Importer. From 2.0.0 onward is when it starts getting hung up and won’t complete an import on my local machine (localdev.wp). And on Pantheon or other hosting, even when the demo import completes, no content is found in the database. But there are still no images imported even with 1.7.6 (if there were supposed to be any).

• This reply was modified 2 years, 9 months ago by robwatsondz.

Hi @robwatsondz

Please note that images are not included according to the license restrictions, you can easily replace them while editing the listings.

Also, note that access is denied to the google drive -> https://joxi.ru/l2ZGQpDflbgnoA

regards

Try this link. https://drive.google.com/file/d/18xi4lk3x7IsUw-MzKuFzagIdd0qHn253/view?usp=sharing

Hi @robwatsondz

Please have a look at this screen record, I’ve installed the item and everything is working properly -> https://www.awesomescreenshot.com/video/7371304?key=b8c9c01938fc607b397560d3c287345d

This is my system settings -> https://tinyurl.com/y9bn89o2

Please re-check your localhost settings, also try to use https://localwp.com/ for setting up localhost

regards

On the target hosting system, the memory specification is 256MB, which is what your screenshot shows we’ll need to import the demo (https://pantheon.io/docs/create-sites#sandbox-sites). However, we are more limited in what we can change as to the timeouts (https://pantheon.io/docs/timeouts). Also, a PHP Time Limit of 3,000 seconds, or even 2,100 seconds seems a bit excessive, especially since most managed or shared hosting situations are going to want to keep the timeout limited. Is the uListings plugin only tested on or suited for extremely configurable servers?

Note: The screen recording seems to demonstrate a completely different plugin interface than the one I’m using (uListing 2.1.1). Can you please elaborate on why that is? Is there an alternate plugin I should be using?