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Resolved raptor002z
(@raptor002z)

3 years, 1 month ago
Hi,

I have got this error on my new host. Any idea how can I fix this?
```
MailPoet Error: PDOException: SQLSTATE[HY000]: General error: 2013 Lost connection to MySQL server during query in /___SITE___/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOStatement.php:59
Stack trace:
#0 /___SITE___/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOStatement.php(59): PDOStatement->execute(NULL)
#1 /___SITE___/wp-content/plugins/mailpoet/lib-3rd-party/Idiorm/idiorm.php(519): MailPoetVendor\Doctrine\DBAL\Driver\PDOStatement->execute()
#2 /___SITE___/wp-content/plugins/mailpoet/lib-3rd-party/Idiorm/idiorm.php(1923): MailPoetVendor\Idiorm\ORM::_execute('SELECT * FROM 
```
…’, Array, ‘default’)
#3 /___SITE___/wp-content/plugins/mailpoet/lib-3rd-party/Idiorm/idiorm.php(701): MailPoetVendor\Idiorm\ORM->_run()
#4 /___SITE___/wp-content/plugins/mailpoet/lib-3rd-party/Paris/paris.php(153): MailPoetVendor\Idiorm\ORM->find_one(NULL)
#5 [internal function]: MailPoetVendor\Paris\ORMWrapper->find_one()
#6 /___SITE___/wp-content/plugins/mailpoet/lib-3rd-party/Idiorm/idiorm.php(2284): call_user_func_array(Array, Array)
#7 /___SITE___/wp-content/plugins/mailpoet/lib/Models/Segment.php(137): MailPoetVendor\Idiorm\ORM->__call(‘findOne’, Array)
#8 /___SITE___/wp-content/plugins/mailpoet/lib/Config/Populator.php(362): MailPoet\Models\Segment::getWPSegment()
#9 /___SITE___/wp-content/plugins/mailpoet/lib/Config/Populator.php(175): MailPoet\Config\Populator->createDefaultSegment()
#10 /___SITE___/wp-content/plugins/mailpoet/lib/Config/Activator.php(53): MailPoet\Config\Populator->up()
#11 /___SITE___/wp-content/plugins/mailpoet/lib/Config/Activator.php(40): MailPoet\Config\Activator->processActivate()
#12 /___SITE___/wp-content/plugins/mailpoet/lib/Config/Initializer.php(267): MailPoet\Config\Activator->activate()
#13 /___SITE___/wp-content/plugins/mailpoet/lib/Config/Initializer.php(226): MailPoet\Config\Initializer->maybeDbUpdate()
#14 /___SITE___/wp-includes/class-wp-hook.php(307): MailPoet\Config\Initializer->initialize(”)
#15 /___SITE___/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array)
#16 /___SITE___/wp-includes/plugin.php(474): WP_Hook->do_action(Array)
#17 /___SITE___/wp-settings.php(587): do_action(‘init’)
#18 /___SITE___/wp-config.php(99): require_once(‘/home/mbphotoh/…’)
#19 /___SITE___/wp-load.php(50): require_once(‘/home/mbphotoh/…’)
#20 /___SITE___/wp-admin/admin.php(34): require_once(‘/home/mbphotoh/…’)
#21 /___SITE___/wp-admin/plugins.php(10): require_once(‘/home/mbphotoh/…’)
#22 {main}

Next MailPoetVendor\Doctrine\DBAL\Driver\PDO\Exception: SQLSTATE[HY000]: General error: 2013 Lost connection to MySQL server during query in /___SITE___/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDO/Exception.php:10
Stack trace:
#0 /___SITE___/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOStatement.php(61): MailPoetVendor\Doctrine\DBAL\Driver\PDO\Exception::new(Object(PDOException))
#1 /___SITE___/wp-content/plugins/mailpoet/lib-3rd-party/Idiorm/idiorm.php(519): MailPoetVendor\Doctrine\DBAL\Driver\PDOStatement->execute()
#2 /___SITE___/wp-content/plugins/mailpoet/lib-3rd-party/Idiorm/idiorm.php(1923): MailPoetVendor\Idiorm\ORM::_execute(‘SELECT * FROM `…’, Array, ‘default’)
#3 /___SITE___/wp-content/plugins/mailpoet/lib-3rd-party/Idiorm/idiorm.php(701): MailPoetVendor\Idiorm\ORM->_run()
#4 /___SITE___/wp-content/plugins/mailpoet/lib-3rd-party/Paris/paris.php(153): MailPoetVendor\Idiorm\ORM->find_one(NULL)
#5 [internal function]: MailPoetVendor\Paris\ORMWrapper->find_one()
#6 /___SITE___/wp-content/plugins/mailpoet/lib-3rd-party/Idiorm/idiorm.php(2284): call_user_func_array(Array, Array)
#7 /___SITE___/wp-content/plugins/mailpoet/lib/Models/Segment.php(137): MailPoetVendor\Idiorm\ORM->__call(‘findOne’, Array)
#8 /___SITE___/wp-content/plugins/mailpoet/lib/Config/Populator.php(362): MailPoet\Models\Segment::getWPSegment()
#9 /___SITE___/wp-content/plugins/mailpoet/lib/Config/Populator.php(175): MailPoet\Config\Populator->createDefaultSegment()
#10 /___SITE___/wp-content/plugins/mailpoet/lib/Config/Activator.php(53): MailPoet\Config\Populator->up()
#11 /___SITE___/wp-content/plugins/mailpoet/lib/Config/Activator.php(40): MailPoet\Config\Activator->processActivate()
#12 /___SITE___/wp-content/plugins/mailpoet/lib/Config/Initializer.php(267): MailPoet\Config\Activator->activate()
#13 /___SITE___/wp-content/plugins/mailpoet/lib/Config/Initializer.php(226): MailPoet\Config\Initializer->maybeDbUpdate()
#14 /___SITE___/wp-includes/class-wp-hook.php(307): MailPoet\Config\Initializer->initialize(”)
#15 /___SITE___/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array)
#16 /___SITE___/wp-includes/plugin.php(474): WP_Hook->do_action(Array)
#17 /___SITE___/wp-settings.php(587): do_action(‘init’)
#18 /___SITE___/wp-config.php(99): require_once(‘/home/mbphotoh/…’)
#19 /___SITE___/wp-load.php(50): require_once(‘/home/mbphotoh/…’)
#20 /___SITE___/wp-admin/admin.php(34): require_once(‘/home/mbphotoh/…’)
#21 /___SITE___/wp-admin/plugins.php(10): require_once(‘/home/mbphotoh/…’)
#22 {main}`

Viewing 2 replies - 1 through 2 (of 2 total)

Plugin Author Bruna a11n
(@bruberries)

3 years ago

Hi @raptor002z,

This error indicates that the connection between MailPoet and the database server timed out. Essentially, it took too long for the query to return data so the connection gets dropped.

You can try fixing this issue by increasing MySQL server connection timeout values and/or increasing the maximal packet size limit.

We have a guide about a similar issue with some suggestions that can be useful for you:
https://kb.mailpoet.com/article/307-how-to-fix-general-error-2006-mysql-server-has-gone-away

As mentioned in the last line of that document, the fixes are both things that would need to be adjusted on your server itself, so please reach out to your hosting company about making those changes, as they will have direct access and be in the best position to assist.

I hope it helps!

Plugin Author Bruna a11n
(@bruberries)

3 years ago

Hi @raptor002z,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘General error: 2013 Lost connection to MySQL server during query’ is closed to new replies.