CSV Header Missing

  • Resolved riverbound

    (@riverbound)


    3 years ago

    I am having trouble with a CSV feed deleting the header row and causing the items not to be uploaded to Locally.com.

    Once I duplicate the feed, the header row is back and then deletes again after about a week.

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  • supportadtribes

    (@supportadtribes)

    Hi,

    Thanks for using our plugin and reaching out to us.

    We are currently investigating a case where something similar is happening. What we found out for now is that not only the header is missing but also the products that should be in the first batch.

    In this particular case it seems to have happened when the plugin ran into a server configuration limitation. It got stuck on processing the first batch and as such is also missing the header. We could solve it by lowering the batch size from the default 750 products per batch to a much lower batch size of 100. Could you try if this would also solve the issue at hand for you?

    Instructions on how to lower the batch size can be found here:
    https://adtribes.io/batch-size-configuration-product-feed/

    Hope this helps?

    Assuming the issue at hand has been resolved and/or our help is no longer required I am going to close this topic for now for housekeeping reasons. Do not hesitate to reach out to us when you need support again.

Viewing 2 replies - 1 through 2 (of 2 total)
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